خلاصہ

I have overall 17+ years in General Banking demonstrating high level of customer service with excellent communication and interpersonal skills.

تجربہ

کمپنی کا لوگو
Branch Operations Manager
BankIslami Pakistan Limited
فروری ۲۰۲۳ - موجودہ | Karachi, Pakistan

Managing daily operations of branch with a primary focus on driving revenue growth, increasing profit, and managing risk. Provide leadership and direction in overseeing the performance of branch employees across diverse functional areas. Managing branchs monthly expense budget and maintain full accountability for the attainment of branch monthly goals. Ownership of the branch premises including Opening and closing of the branch as per process and with Joint custodial of cash vault with compliance, audit and self-assessment functions with endurance that the branch is ready at any time to undertake the review and audit by Internal / External / SBP Auditors. Continuously reviewing the risk to the cash area and the safety of the branch including movement of cash in and out of the branch with safety and cash loading and serviceability of ATM. Custodian of all the security documents.

کمپنی کا لوگو
Branch Operations Manager
U Microfinance Bank
فروری ۲۰۲۱ - جنوری ۲۰۲۳ | Karachi, Pakistan

Managing daily operations of branch with a primary focus on driving revenue growth, increasing profit, and managing risk. Provide leadership and direction in overseeing the performance of branch employees across diverse functional areas. Managing branchs monthly expense budget and maintain full accountability for the attainment of branch monthly goals. Ownership of the branch premises including Opening and closing of the branch as per process and with Joint custodial of cash vault with compliance, audit and self-assessment functions with endurance that the branch is ready at any time to undertake the review and audit by Internal / External / SBP Auditors. Continuously reviewing the risk to the cash area and the safety of the branch including movement of cash in and out of the branch with safety and cash loading and serviceability of ATM. Custodian of all the security documents. Disbursals of loan accounts (Gold & EMI) subsequent to the availability of authentic documents and the presence of the customers. Managing execution of repayments on due date

کمپنی کا لوگو
Branch Operations Manager
APNA Microfinance Bank
اپریل ۲۰۱۵ - فروری ۲۰۲۱ | Karachi, Pakistan

•Managing daily operations of branch with a primary focus on driving revenue growth, increasing profit, and managing risk. Provide leadership and direction in overseeing the performance of branch employees across diverse functional areas. Managing branch’s monthly expense budget and maintain full accountability for the attainment of branch monthly goals.
•Ownership of the branch premises including Opening and closing of the branch as per process and with Joint custodial of cash vault with compliance, audit and self-assessment functions with endurance that the branch is ready at any time to undertake the review and audit by Internal / External / SBP Auditors.
•Continuously reviewing the risk to the cash area and the safety of the branch including movement of cash in and out of the branch with safety and cash loading and serviceability of ATM.
•Custodian of all the security documents.
•Disbursals of loan accounts (Gold & EMI) subsequent to the availability of authentic documents and the presence of the customers.
•Managing execution of repayments on due date

کمپنی کا لوگو
Branch Operations Manager
telenor microfinance bank
اکتوبر ۲۰۱۲ - نومبر ۲۰۱۴ | Karachi, Pakistan

•Managing daily operations of branch with a primary focus on driving revenue growth, increasing profit, and managing risk. Provide leadership and direction in overseeing the performance of branch employees across diverse functional areas. Managing branch’s monthly expense budget and maintain full accountability for the attainment of branch monthly goals.
•Ownership of the branch premises including Opening and closing of the branch as per process and with Joint custodial of cash vault with compliance, audit and self-assessment functions with endurance that the branch is ready at any time to undertake the review and audit by Internal / External / SBP Auditors.
•Continuously reviewing the risk to the cash area and the safety of the branch including movement of cash in and out of the branch with safety and cash loading and serviceability of ATM.
•Custodian of all the security documents.
•Disbursals of loan accounts (Gold & EMI) subsequent to the availability of authentic documents and the presence of the customers.
•Managing execution of repayments on due date

کمپنی کا لوگو
MIS Officer
NBP (National Bank Of Pakistan)
جنوری ۲۰۰۷ - اکتوبر ۲۰۱۲ | Karachi, Pakistan

•C&RBG Contact person for receiving CAMS related complaints from regions and branches
•Consolidating the data for Reporting Chart of Accounts on quarterly basis
•Formulating reports interrelating delinquencies with various types of Products and various attributes of the customers & regions to enable the management to take pertinent decisions.
•Stoppage of accruals of surrender and deceased cases in the system
•Generation of Delinquency report for Collection and Recovery Department.
•Reconciliation of Data provided by Regions for Collection and Recovery Department.
•Analyzing and reviewing / QA new developed reports, forms and Application Software’s
•Coordination with software vendors and end users to facilitate in development of best possible software for consumer products
•Coordinates a variety of projects and activities for the purpose of ensuring compliance with Senior MIS Officers
•Handling and rectification of CAMS related complaints
•Provide guidance / training to branches, regions if there are IT / CAMS related matters
•Any other assignment given by the authorities.

تعلیم

Allama Iqbal Open University (AIOU)
بیچلرز, , ( BSc ) in Social Science‎
Mass Communication
فی صد 70%
2007
Board of Intermediate Education Karachi
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری انجینئرنگ), F.Sc Pre-Engineering‎
computer science, math
فی صد 70%
2001
BISE
, Matric in Science‎
فی صد 60%
1998
Board of Secondary Eduction Karachi
میٹرک / او لیول, , Matric in Science‎
Science
فی صد 70%
1998

پیشہ ورانہ مہارتیں

ابتدائی Business Development
ابتدائی Staff Management
ماہر Accounts Administration
ماہر Answering Inquiries
ماہر Banking
ابتدائی Basic Accounting and Financial Planning
ماہر Branch Administration
ماہر Branch Banking
ماہر Branch Operations Management
ماہر Branch Operations Management
ماہر Branch Support
ماہر Budgeting and Reporting
ابتدائی Business Development
ماہر Business Management
ماہر Cash Flow Management
ماہر Client Followup
ماہر Client Relationship Management
ابتدائی Communication and Presentation Skills
متوسط Compliance Analysis
متوسط Compliance Assessments
متوسط Compliance Assurance
ماہر Configuring Software
ماہر Cooordination Skills
ماہر CRM Command
ابتدائی CRM Analysis
ماہر Customer Relationship Management
ماہر Customer Service Skills
متوسط Customer Success Management
متوسط Drafting Agreements
ابتدائی Export Development
ماہر Fleet Management
ماہر Handling Assignments
ماہر Hiring Team Building
متوسط InformationSecurity
ماہر Installation and Software Configuration
ماہر Interpersonal Skills
ماہر IT Skills
ماہر Key Account Management
ماہر Korean Teaching
ماہر Leadership Skills
متوسط Linux
ماہر Logistics Management
ابتدائی Low Voltage Systems Handling
ابتدائی MacOS
ماہر Managing Midsize Teams - 5 to 20 People
ماہر MS Excel
ماہر MS Excel Dashboards
ماہر MS Office
ماہر Opening Branch Offices
ماہر Operation Monitoring

زبانیں

ماہر اردو
ماہر انگریزی