·   21+ years Customer Experience Management experience, 7+ years of Talent Acquisition, Training & Compliance experience, 10+ years of Employer Branding and Marketing experience, 3 years Retail and 2+ years of Hospitality Industry Experience.

·   Part of ibex. Leadership for 16+ years having global workforce of 25,000+ employees and an annual revenue stream of over ~$400 million

·   Department Head of Shared Services (Employer Branding, Recruitment, Workforce Management, Training, Customer Experience & Analytics, Compliance, HSE and Project Office supporting annual revenue of $57 million PK Operations

·   HOD for Telecom Operations for 9 years heading 750+ employee base and a portfolio of annual revenue of $10.7 million.

·   Successful headed, as PMO, multiple acquisition projects including of 1000+ Telecom resources nationwide and takeover of an outsourcer with nine different clients.

·   Headed Setup and transition of new office locations, saving millions through cross utilization

·   Designed and Developed in-house automated Applicant Tracking System

·   Revitalized Employer Branding and Marketing for “ibex.” with special focus on Digital marketing saving 68% on cost per hire.

·   Directly involved in Contract negotiation on 16+ clientele and contract validation on all projects

·   Developed compliance and Health, safety and environment (HSE) processes ensuring 100% compliance on 3rd party audits.

·   Transformed Analytics department on Six Sigma Methodologies improving quality function efficiency by 43%

·   Reduced millions of dollars through process improvement & resource efficiency