As a Store Manager, I am responsible to plan and direct the day to day operations of the store.
Develop strategies to improve customer service, driven store sales, increase profitability, create store policies that will increase sales and grow the existing customer base.
Maintain high store standards and conditions and foster a positive environment.
Ensure customer needs are met, complaints are resolved and service is quick and efficient,
Ensure all products and displays are merchandised effectively to maximise sales and profitability.
Protect employees and customers by providing a safe and clean environment.
Manage stock levels and make key decisions about stock control.
Organise special promotions, displays and events.
Update colleagues on business performance, new initiatives and other pertinent issues.
Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues.

 Manage stock control: the self-assured receipt, storage, retrieval and timely delivery of goods; shipment loading & transferring; document recording and data entry into WMS/Vanguard.
 Ensures operations are conducted as per the Standard Operation Procedure SOP’s.
 Implementation of all operational SOPs and ensure compliance -
 Meeting customer KPIs –
 Provides coaching and feedback to team members. Identifies performance opportunities.
 Identify training needs for all operational staff and arrange trainings.
 Counselling of staffs who are in direct reporting
 Review year end performance of all warehouse staff and update line manager.
 To achieve receiving and shipment targets -
 Ensure safety and security of human and materials in warehouse –
 Maintain housekeeping of racking and isle completely through teams –
 Accurate investigation of customer complaints –
 Maintain appropriate appearance/cleanliness in all locations.
 Reconciliation of stock once in a month
 Ensure proper hygiene and sanitization in FFC.

• Part of the pre-opening team.
• Ensure that guest check-in and check-out services are done promptly and courteously.
• Ensure that the front office staff is available at all times for customer assistance.
• Provide outstanding service and guest satisfaction.
• Provide guidance and direction to front office staff to meet hotel goals.
• Manage special requests for guests including restaurant reservations, tours and sight-seeing trips, limousine services and car rentals.
• Address guest inquiries and concerns in a timely and professional manner.
• Coordinate with event coordinator in organizing meetings and special events as requested by guests.
• Monitor and manage expenses within allocated budget.
• Coordinate with Florist for flower decoration in lobby and rooms.
• Welcome and escort VIP guests and special guests from driveway to assigned rooms.
• Welcome, greet and meet guests in lobby.
• Ensure the smooth running of the concierge desk, drivers and commissionaires department efficiently.
• Working closely with management and subordinates, stimulating motivation and a sense of group satisfaction.
• Participating and sharing in staff views by holding regular meetings.
• Maintaining accurate administrative records, drivers log sheet, baggage storage records, stamps etc.
• Ensure that guest messages are conveyed to guest rooms within corporate standard limit time.
• To be well informed on the hotel and local information for guests convenience, pertaining to sports and recreation facilities, maps, magazines, theatres etc.
• Maintain strict control over the key cabinet containing guest car keys and key for such are kept with the duty concierge.
• Ensure that all staff uniforms are neatly pressed, shoes are polished and staff is wearing name tags.
• Ensure that all staff is familiar with evacuation procedures.
• Ensure that newspapers are delivered to guests in newspapers bags. All newspapers are to be counted on arrival and the paper entry made in

In charge of a 15 company owned outlets with annual turnover of Rs. 1.2 Billion as well as the daily management and supervision of more or less 340 staff members. Responsible for making regular visits to branches to ensure high level of in-store standards, daily sales targets, monitor stock control, security and staff performance.

• Ensure effective implementation of company policies and to ensure sales and market presence targets.
• Provide feedback acquired from market to GM and coordinate with marketing head on competitor’s activities, policies, schemes and day to day proceedings.
• Attainment of daily, monthly, quarterly and yearly targets
• Accountable for delivering growth over last year business
• Involved in recommendation for recruitment and monthly performance review of Branch Managers and Supervisors
• Make development and succession plan for team members and to highlight the areas of improvement by making their action plans with deadline
• To recommend ways and means to improve the business and ensure the company policies
• To Study market situation sales problems, competitors activities, consumer connectivity and vital market trends followed by the prompt reporting
• Responsible of preparation and implementation of Business Plan
• To develop different channels in order to attain business growth in the Area
• Ensure availability and visibility of Gourmet products in each and every outlet of the assigned area
• To take different initiatives to meet the ultimate goal of the company
• To do sales forecasting and planning based on the activity network

• As a Team Leader, I was over-seeing a team of 25 cashiers and 70 customer assistants with annual turnover of 2.5 Billion Pounds.
• Increased the Store sales by 14% through club card penetration and availability
• Supporting team leaders and giving them right direction to achieve company’s KPI\'s through coaching and feedback.
• Conducting different training and coaching sessions in order to deliver high standards of customer service
• Being involved in staff recruitment and appraisals
• Monitoring, investigating and resolving all customer problems, which maybe complex or long standing issues that have been passed on by customer service assistants
• Issuing refunds or compensations to customers
• Reviewing one in front and agree any points for action
• Reviewing daily forecasts for +2 weeks ahead for accuracy with store manager and compliance manager
• Manage daily team communications, delegating and coordinating activities
• Revisit checkout Manning Admin Setup and update permanent moves
• Review Over/Under Contracted hours to identify recruitment/permanent moves for customer assistants
• Conduct staff reviews e.g. till short interviews, Annual reviews
• Review and complete safe and legal records, signoff daily and weekly management checks
• Review holiday management and available slots for holidays with team leaders