Lead the development of multiple IT Infrastructure and Business initiatives, managing cross-functional teams. Oversaw the implementation of technicalsystems, ensuring timely delivery of high-quality products. Designed IT Strategy by focusing on Network & Security standardisation, Process improvementand High Availability of Services to e-commerce business.● Lead IT Readiness for 11.11 Campaign, Improving IT Connectivity (including IT Asset & Networking) by 15%● Migrated IT Infrastructure in LK & NP, reducing Cost & Improving CX 30%● Migrated E-office workspace to Google Workspace, migrating Email, Security and G-Drive at Group Level.● Spearheaded Data Center Revamp at Karachi Warehouse, Upscaling Server Rooms to Tier 3● Introduced Hero Helpline for DEX Operations, optimising operations by 20%

Principal steward for Vendor, Customer and Rider Applications and Key Account Integrations for Foodpanda Pakistan.● Automated location wise offline vendor detecting decreasing detection time to 40%● Introduced Shops Integrations in PK, Integrating 150 + shop accounts in Q-commerce / Marketplace, enabling high tier (large basket size & inventory)vendor accounts onboarding as partners.● Conducted Vendor Application Competitor Analysis, implementing platform fee, rider tip and pro service tier increasing revenue by 5%.

Primary Specialist for Delivery Hero Product (Applications) and devices, responsible for bug resolution, feature requests, knowledge sharing, health check,ops projects & process automation for Foodpanda Pakistan.● Established bug resolution helpdesk, categorising issues, creating issue library, formulating periodic reports to reduce issue rate by 40%● Raised and implemented vendor rating weekly reports feature in Vendor Portal (Vendor Dashboard) reducing Partner support incident rate by 10%● Automated Reports for Vendor Engagement, increasing performance by 20%

Manager of IT Function at Port Qasim, overseeing IT & OT for Haircare & Fabric operations. Ensuring High Availability of Services and Standards as set byP&G. Focused on areas of IT Governance, Application & IT Asset management, Digitisation, Computer System Validations and Business Continuity.● Implemented Mobility & Social Media Policy, increasing site compliance score up to 50%● Implemented first site virtual tour program, on Product Supply lines● Implemented Step-up Card for IT/OT systems use, increasing compliance score up by 30%● Implemented scrum management in IT Projects, for rapid project delivery to product supply.