خلاصہ


'Seeking another dimension to thrive' best describes me. Having over 17 years of experience in various fields including Leisure Travel, Hospitality, Project Management, BPO, Administration, Human Resource Management, Graphic design, Coaching and Customer Services, I have learnt, adopted and flourished in various ways. Handling pressure, working smart, playing the best as a team member and lead when necessary are my key skills. I like to take responsibility and take decisions in my capacity. I'm optimistic, confident, professional, strategic, well spoken, good with latest trends and tech, humble and honest.


A brief introduction of my key responsibilities and attitude towards work. I bear over 10 years experience in British and American travel markets as a Senior Travel Consultant and Territory Manager and laso managed a project from scratch and built foundation for the business to run smoothly today, Airfares Cart UK. From Logo design to content, stratgy and more. During my tenure in travel industry, I have successfully managed travel needs of my clients by booking flights, holidays, Excursions, City breaks, hotel bookings and all inclusive packages with a humble and down-to-earth attitude and top-notch costumer services. I know Worldspan (GDS) well. I have worked as Territory Manager with a US based travel and tour management company for large groups and organizations, located in Miami, FL. This job comes with managing sales for my assigned territory as well as dealing with clients and vendors directly. Our main focus was to manage all inclusive trips and tours for large groups and organizations such as schools, universities, churches, families and individuals ranging from 1 to 200 people (or more). This job requires taking care of passengers / tourists from their doorsteps, managing all their trip requirements including travel through Bus, Car, Rail, Air, meals, activities, attractions, accommodation, cruises and any other custom requirements from our clients. My other job experiences include Human Resource Management, Administration, Graphic Design and Training.


پراجیکٹس

Travel Maniacs PK
Airfares Cart

تجربہ

کمپنی کا لوگو
Customer Services Specialist
IBEX Global
جولائی ۲۰۲۰ - موجودہ | Islamabad, Pakistan


Customer Services Specialist for Internation Campaigns.

کمپنی کا لوگو
Travel Consultant
Innovative Travel
اگست ۲۰۱۸ - جنوری ۲۰۲۰ | Rawalpindi, Pakistan


B2C Travel Sales to UK citizens. Flights, excursions, city breaks, hotels.

کمپنی کا لوگو
CCO
Well-Fare Flights
مئی ۲۰۱۷ - جولائی ۲۰۱۸ | Rawalpindi, Pakistan


Managing a UK based travel agency from scratch. Idea, stratgy, implementation. My job routine involved communicating with IT for online appearance, writing content for business domain, working closely with Marketing team for google / facebook marketing campaigns and managing sales team.

کمپنی کا لوگو
Co-Founder / Partner
Airfares Cart
ستمبر ۲۰۱۵ - اپریل ۲۰۱۷ | Cambridgeshire, United Kingdom


Co-Founder / Partner at Airfares Cart. A UK Based Travel Agency

کمپنی کا لوگو
Manager / Travel Consultant
360 Group Travel
فروری ۲۰۱۵ - ستمبر ۲۰۱۵ | Islamabad, Pakistan


Territory Manager / Travel Consultant

کمپنی کا لوگو
Travel Consultant
Expedia International (Pvt) Ltd
اکتوبر ۲۰۱۰ - فروری ۲۰۱۳ | Islamabad, Pakistan

کمپنی کا لوگو
Team Lead
Twenty4seven, Ibex group
جنوری ۲۰۰۹ - اکتوبر ۲۰۰۹ | Islamabad, Pakistan

کمپنی کا لوگو
Assistant Manager HR / Admin
National Foundation for Resource & Development (NFRD), Hilal Road, Rawalpindi Cantt
اکتوبر ۲۰۰۷ - دسمبر ۲۰۰۸ | Rawalpindi, Pakistan

کمپنی کا لوگو
Costumer Sales Representative
PINNACLE COMMUNICATION SYSTEMS
جون ۲۰۰۷ - نومبر ۲۰۰۷ | Islamabad, Pakistan

کمپنی کا لوگو
Assistant Superintendent Stores
مئی ۲۰۰۴ - نومبر ۲۰۰٦ | Rawalpindi, Pakistan

تعلیم

University of the Punjab
بیچلرز, , Bachelors of Science‎
Mathematics, Statistics
2004

پیشہ ورانہ مہارتیں

ماہر Acquisition Sales
ماہر Adobe Photoshopp
متوسط Advertising Sales
ماہر Agency Services
ماہر American Accent
ماہر American English
ماہر B2C Marketing
متوسط Branding Research
ماہر British English Writer
ماہر Calient Contact
ماہر Call Control
ماہر Call Handling
ماہر Client Co ordination
ماہر Client Follow-up
ماہر Clinet Contact
ماہر Closing
متوسط Cold Calling
ماہر Committed Customer Services
ماہر Committed to Customer Satisfaction
ماہر Communication Development
ماہر Convincing Power
ماہر CRM
ماہر Customer Acquisition Skills
ماہر Customer Analysis
ماہر Customer Communication
ماہر Customer Conversion
ماہر Customer Handling
ماہر Customer Interaction Management (CIM)
ماہر Customer Satisfaction
ماہر Customer Service
ماہر Customer Service Management
ماہر Customer Service Operations
ماہر Customer Servies
ماہر Customer Success
ماہر Customer Support
ماہر Customer Support Operations
ماہر Effectively Deal Clients
ماہر Excellence Management
ماہر Executive Presentation Skills
ماہر Fluent In English
متوسط Galileo
ماہر Go-to-Market Strategy
ماہر International Business Exposure
ماہر IT Knowledge
ماہر Lab Knowldge
ماہر Listening to Customers
ماہر Live Chat Support
ابتدائی Medical Assisting
ماہر Official Assignments
ماہر Operations Responsibility

زبانیں

ماہر انگریزی

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