 Responsible for Tele sale department and Targets
 Responsible for Inbound call Centre operations
 Responsible for NR department operations
 Responsible for complain department operations
 Responsible for Data Entry and Briefing department operations

 Responsible for Customer Experience.
 Dealing with high walk- in customer and there management
 Supervision of all Mobile Financial services (MFS)
 Daily reconciliation of Mobile Financial services (MFS)
 Customer needs evaluation and analysis.
 Building Strategy to achieve Daily and Monthly sale targets.
 Responsible for achieving customer satisfaction in the dimensions of performance criteria i.e. NPS and mystery shopping.
 Handling and satisfying all escalated customer graciously.
 Handling all admin related activates.
 Focus on the needs of external as well as internal customer.
 Inventory management.
 Strong follow-up on customer’s needs and complaints.
 Ensuring smooth operations of Experience Center as per defined SOP.
 Training of all staff to deliver high standard customer facilitation.
 Franchise outlet Training & developments
 Ensuring the availability of products/stock at franchise end as per business requirements.
 Availability and visibility of POS material at franchise end.

 Responsible for Customer Experience.
 Dealing with high walk- in customer and there management
 Maintaining Finance and Inventory.
 Supervision of all Mobile Financial services (MFS)
 Daily reconciliation of Mobile Financial services (MFS)
 Daily Bank Correspondence for Mobile Financial services (MFS)
 Ensuring First Visit Resolution (FVR) to the customers.
 Coaching and motivating team members for sales and other KPI’s.
 Training new team members and make them aware of their job description.
 Managing Adherence, Productivity, NPS & Sales of Experience Center.
 Maintaining overall environment including upkeep of center.

 Maintain the Ambiance of the Customer Care Centre as per Standard Quality Requirements
 In-house Sales Experience: Promoting products and services to potential clients, Providing after sales services to existing customers, Generating leads, Maintaining databases and processing sales orders, Avoiding Stock shortage by ensuring on-time deliveries from back-end.
 Handling of operational activities over service/sale counters.
 Assisting Customer Care Center Manager in scheduling and other tasks assigned by him / her.
 Coordination with other CS related departments
 Working as an Acting Team Lead.

Associate 1
 4.5 year working experience as a CSO in Mobilink contact center.
 Won the award of TEAM OF THE MONTH 5 times.
 A+ Performance throughout the years.
 Worked as an acting team Leader for 3 months
 Trained 2 batches for Contact Center with QAST (Quality assurance services and training) Team

 Responsible for providing quality customer support services on the basis of provided guidelines.
 Coordination with different countries destination for its shipment delivery
 Follow-up of customer shipment till destination

 Responsible for providing quality customer support services on the basis of provided guidelines.

 Follow-up of customer shipment till destination