خلاصہ

An analytical mindset, adaptability to resolve multifaceted issues, characterised as a self-starter, truly committed to deliver solutions with the ability to apply modern technologies which translate business needs into a practical reality.

*** Fluent in speaking the English Language.

پراجیکٹس

Market Outside The Box (MOTB) Event for MOVENPICK

تجربہ

کمپنی کا لوگو
Supervisor Operations
Systems Ltd
مئی ۲۰۱۸ - موجودہ | Lahore, Pakistan


Supervised and lead a team in an international project/campaign and actively contributed to the human wellness related project in an operational capacity.
- Handling employee concerns and provide conflict resolution.
- Ensuring the highest level of quality customer care is delivered as per set benchmarks.
- Client Coordination.
- Provide Trending Reports.
- Calls Listening Sessions.
- Monitor & score strategic yet random customer transactions.
- Participate in calibration.
- Reporting & Analysis.
- Identify and foresee problems in the existing operations system and come up with solutions and improvements in it.
- Improve and facilitate teamwork and coordination through effective communication within the team.
- Take escalation calls when needed and promote exceptional customer service by providing the first-hand resolution.
- Knowledge of the processes outlined for: Case Handling, Callbacks, Escalations, Forwarding, Data Logging.

کمپنی کا لوگو
Sr. Manager (Admin, Customer Service, Sales Support)
MÖVENPICK, U.A.E.
جنوری ۲۰۱۴ - جنوری ۲۰۱۸ | Dubai, United Arab Emirates


Key Responsibilities:
- Daily correspondence with the customers and business vendors via e-mails & telephone.
- Supervising day-to-day team activities.
- Customer attraction & retention by making appealing company profiles & price quotations.
- Coordination with the team to manage daily operations & procedures; reviewing and approving supply requisitions; preparing payroll; filing system; clerical functions.
- Keep management informed by reviewing and analysing special reports; summarizing information; identifying trends.
- Maintain sales staff by recruiting, selecting employees.
- Prepare official letters, presentations and reports.
- Manage daily route sales, smooth & timely deliveries.
- Bring creativity & innovation, different new ideas to make the process efficient.
Achievements:
- Played a pivotal role to increase the company\'s revenue from AED 4.8 million to AED 7.2 million a year.
- During my tenure; I managed to attract 30 new retentive customers and established long-term relations with the customers.
- Demonstrated excellent abilities in customer orientation by assisting the marketing/operations department in promotional activities and campaigns.
- Provided exceptional support to the director and co-workers which increased overall efficiency by 30%.
- Achieved an appreciation letter for giving excellent customer support.
- Coordinated events and other activities at the best yet economical locations - saved expenses by 40%.
- Provided backup support to other departments which was highly admired by the CEO.
- Collaborated with other departments of the company to centralize the customer database for easy retrieval of information.

تعلیم

University of the Punjab
بیچلرز, بیچلرز ان آرٹس, Humanities Group‎
English (Language & Literature).
درجہ B
2008

پیشہ ورانہ مہارتیں

ماہر Accounts
ماہر Accounts Administration
ماہر Business Development Process
ماہر Customer Relations
ماہر Customer Relationship Management
ماہر Employee Relations Management
ماہر Japanese Teaching
ماہر Performance Management
ماہر Procurement / Sale & Purchase
ماہر Recruitment Skills

زبانیں

ماہر اردو
ماہر انگریزی

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