Develop and implement a training and development program foremployees, including conducting training need assessments andpreparing year-wise training budgets in compliance with regulatoryguidelines.
Coordinate with external training institutes to organize in-house andpublic training programs.
Maintain training records and conduct pre- and post-trainingassessments to evaluate effectiveness.
Manage training schedules, budgets, and liaise with external traininginstitutions, as well as receive and process training feedback.
Oversee succession planning, career development, and talentmanagement.
Administer departmental goals, employee objectives, and KPIs.
Ensure compliance with all company policies and procedures.
Handling employees\' grievances.
Oversee the internship/training program, including coordinatingapprovals, issuance of letters, and review of reports and certificates.

1.       Prepare Strategic HR reports that help in employee engagement, getting better working environment, improving business processes, bring behavioral change, and help in mindset transformation of employees.
2.       Carry out Recruitment & Selections process at zonal level.
3.       Process E-HR Requisition, E-Status Change, Promotions, Transfer cases, Medical, Payroll, leaves, HR Welfare/Facilitation and Employee Confirmations.
4.       Play an important role to facilitate the line managers in developing a high performance culture through the use of OD practices and frameworks.
5.       Prepare Internal/External Job post to fill in the vacant positions. 
6.       Participation in job fairs at educational institutes.
7.       Keep SAP-HCM, HRIS, HR e-facilitation & Personal files updating.
8.       Carry out employees’ performance appraisal activity on IPMS Cloud based goal management module and streamline hierarchy of employees.
9.       Looking after Access Control Management (ACS) system for maintaining attendance of employees at zonal level.
10.   Play an important role in Acquisition, Development, and Retention of employees and support line managers to effectively manage individual and team performance through the use of PTCL Rewards and Compensation practices.
11.   Weekly and monthly reporting Regional HR Review as per corporate guidelines.

1.       Supervise and manage the Continuing Professional Development (CPD) activities of the members of the institute at Regional level.
2.       Plan and organize CPD meetings with the coordination of chairman and Senior Manager.
3.       Act as a liaison person with local committees for organizing and managing different events for the members of the institute.
4.       Coordinate with Registered Training Organizations (TOs) regarding different issues related to trainees and ICAP policies.
5.       Prepare Newsletter Content and deal with media when required.

1.       Act as a contact point & liaison between ten branches and HRD vis-à-vis HR related issues.
2.       Preparation of staffing plan, recruitment activities for branches of the region, in coordination with Manager HR, Regional Manager and Branch Managers.
3.       Maintain leave records of branches, prepare circulars & preparation of different HR & Admin reports for management reviews.
4.       Scrutinize field requests for transfer,fuel,TA/DA,health insurance claims etc and forward the same to the concerned for resolution.
5.       Assisting HR in performance appraisal, Focus groups transfer & posting and promotion exercise. 

I was engaged with the HR Department in the Recruitment Exercise, making Training Needs Assessment Forms, Job Descriptions and Staffing Plan.

I was responsible for providing excellent customer service to the clients of USA. I was dialing on an outbound US Mortgage based project.