• Corporate accounts provisioning.
• Managing email server and client end email issues.
• MS Outlook 2007, 2013 and 2016 Configuration and trouble shooting.
• Managing all portals’ users and company partners rights issue.
• Accounts configurations.
• Coordinate with different Vendor for procurement, repairing/warranty of all IT Assets. purchase orders including “Notebooks, Desktops, Printers/Scanners” etc.
• Provide Hardware and Software Configuration support .
• Local area Network and Wireless Network configurations and Troubleshooting .
• Windows 7, Windows 8 and Windows 10 troubleshooting.
• Network printers’ configuration. Provide IT related problem solutions.
• Maintain work orders record and IT assets record.
• Provide Remotely Solution with TeamViewer for CRU staff and other business partners.
• Configuration of Network printers and scanners.
• Support including reports of Crystal, Qubeez and reseller.
• Asset Management.

Raise POs and manage all documentation and approval
Managing all the infrastructure coordinating with IT and Testing IT infrastructure
Record all the assets related to IT and business
Configuring and installation of IT assets and Global MES software
Conducting the User Acceptance Test (UAT) on daily basis in in HPQC (HP Quality Center)
Manage Project Milestones, deliverable and resources in HP-ALM (Application Life Cycle Management)
Log the defects of UAT related and coordinate with Global vendor for timely resolution within time line
Manage the testers for user acceptance test to complete the activity within the deadline
Conduct daily meeting and manage the testers and vendors to resolve the UAT defects
Sanity testing, Manage all the cutover activities
Manage and complete the Ramp-up, Manage Hyper care within time line
Train the trainers, Conducting training of the Global MES End Users
Prepare necessary document and sigh off, Service Definition Document, Service Acceptance Criteria, Service Impact Assessment, Service Readiness Plan, Knowledge Transfer & Cut Over Plan, Business Continuity Plan
Manage GMES Team, assign role to application analysts and technical analyst

Coordination with Head Office, Regional Offices, Area Offices and DR sites regarding, Telepresence System, SAP, Local Applications
Managing nationwide helpdesk team and IT inventory
Local Infrastructure & Technology Project, SLA Agreements and Software License Management
Coordination with Local & Global Asset and Application Vendors
Maintenance of Service Catalogues & Run books for Database Applications.
Conducting User Acceptance Testing after Enhancements in Applications
Provide training as and when required to other IT resources and users

• Managing Windows Server 2003.
• Active Directory Handling.
• Email management and configuration.
• Network management and trouble shooting.
• Managing Helpdesk team.
• Asset management and inventory handling.

• Complaint handling.
• Inventory.
• Managing Calls (Customers and franchises).
• Working on TMS (Task Management system).
• Working on CRM (Customer Relation Management System).
• Maintaining a full record of day by day complaints for north region.
• Managing and supporting complaints from sales team.

• Managed the team of IT-Helpdesk (North Region).
• Provide second level Support including Network, Software, Exchange server Mailbox, Mobilink applications like Chriss, E-Point , EFICS, Oracle etc.
• Installing EFICS certificates to Franchisees.
• Monitor SLA of all kind of IR’s (Interaction Records or Complaints logged by end user) and IM (Incident Management) while using HP Service Center Version: 6.2.0.0.
• Monitor CDS (Centralize desktop support) team nationwide.
• Coordinate with different Vendor (Multilynx, InfoTech, Mushkoo, IBM, ABM etc.) via Email for repairing/warranty of all IT Assets including “Notebooks, Desktops, Printers/Scanners” etc.