Identifies and helps resolve compliance and control issues. 
Helps coordinate regulations, policies and procedures. 
Works with line of business management to respond to issues, helps develop corrective action plans and monitors completion of actions. 
Conducts testing or monitoring of policies and procedures. Review of FDCPA (Fair debt collection practices act) Fair 
Credit Reporting Act, AML, Counter terrorism Financing, Bank Secrecy Act and Privacy Act and various banking, 
Micro finance policies and procedures to ensure compliance of federal and state laws and regulations. 
Expertise and familiarity in consumer lending issues, including Truth in Lending, Potential client Determination, initial 
disclosures, Fair Lending, Predatory Lending, Collection charges. 
Gathers data from an internet-based corporate complaints database known as CIB, analyze interpret the results of 
Delinquency and debts, overdue analysis then presenting and recommendations to management either verbally or in 
written format. 
Handles escalated calls from customers and third parties, and assures timely resolution to the issue. 
Contact business clients to determine the cause of delinquency discusses possible solutions and negotiated payment arrangements. 
Evaluated credit, data analysis and collateral strengths and weaknesses Recommended loan restructure, settlements and legal action when appropriate. 
Analyzed military accounts under welfare scheme to determine by individual order eligibility of interest rate. 
Followed-up with borrowers to ensure negotiated payment arrangements are made within the agreed upon time frames. 
Initiate legal and corrective action for overdue recovery and debt collections.

Drafting up legal documents including contracts and statements of fact Auditing and reviewing legal documents. 
 Negotiating contractual legal clauses on behalf of the client including wills, contracts, registry, statements and other 
legal documents. 
 Drafting and Arrangement of Civil, Criminal and Family suits and making property transfer documents 
 sale deeds and vouchers necessary supporting documents till final transfer of ownership. 
 Meeting with clients and discussing their circumstances and needs Referring all cases to the senior members of the 
team. 
 Responding to all correspondents through phone, email and Organizing online diary management Ensuring all records 
are kept up to date and confidential Carrying out general admin work within an office environment. 
 Sound knowledge of the constitutive instruments of the Court Good understanding of the functions of the Court and 
Registry Interviewing clients by telephone or face-to-face, to address their issues. Drafting up legal documents 
including contracts and statements of fact Auditing and reviewing legal documents Negotiating contractual legal 
clauses on behalf of the client. 

Works with the MERO (Monitoring Evaluation and research officer) to ensure appropriate and adequate response to 
escalated customer complaints including review of fair housing complaints and Policy Violations Reviews responses to 
escalated complaints for substantive issues. 
 Monitors escalated complaints, High risk escalated complaints are identified and the Manage works with the Internal 
Audit, Legal and Compliance Department to formulate appropriate responses. 
 Identifies and provides guidance and support for high risk escalated complaints for both Servicing and Origination. 
 Identifies risk trends, root causes and timeliness issues. 
 Provides feedback and prescribes corrective action to the business teams as appropriate. 
 Interfaces with regulators, attorneys, and customers when necessary with response to audit results and follow up plans. 
 Provides monthly reports as requested by the Risk Counsel. 
 Coordinates and delegates case assignments with various reporting methods. 
 Conducted quality and risk calibration sessions with senior management to discuss root-cause process deficiencies 
within the line of business. 
 Participates in process improvement and writing policy guidelines and procedures with senior management and training 
departments. 
 Attends weekly meetings, conference call and required bank training sessions in order to stay abreast of internal and 
regulatory requirements. 
 Responsible for coordinating and conducting audit assessments of the loan operations functions (collections and/or loan 
servicing).