خلاصہ

"Experienced Human Resources Professional | Operational Excellence | Employee Engagement | Open to Relocation
📞 +923341114355 | 📧 [email protected] | 📍 Willing to Relocate

Greetings! I am Muhammad Waqas, a results-driven professional with a strong background in Human Resources functions. My journey has been defined by a commitment to operational excellence, employee development, and fostering an engaging workplace culture.

🎓Education & Certificates
- PG Diploma in Business Administration (Expected 2024)
- Bachelor Of Science B.Sc , Maj: emComputer Science/em (2014)
Diploma in Information Techology (2013)
- Human Resource Management (HRM) Online-Certificate by "Great Learning Academy" (2023)
- HR Database Management System (HRDBMS) Online-Certificate by "Great Learning Academy" (2023)

🏢 Experience
Human Resources Assistant
Frontier Platinum Group, Peshawar | Since Sept 2023 till Date

Medical Info & Relationship Executive
CCL Pharmaceuticals | *Mar 2022 - Sept 2023

Executive Territory Manager
Getz Pharmaceuticals  Jan 2016 - Mar 2022

HR & Admin Officer , Distribution Manager & Office Administrator
Bilal Umar Traders  Jul 2014 - Jan 2016
- Initiated career in HR, later promoted to Distribution Manager & Office Admin.

تجربہ

کمپنی کا لوگو
HR ASSISTANT
FRONTIER PLATINUM GROUP
ستمبر ۲۰۲۳ - موجودہ | Peshawar, Pakistan

Major Responsibilities at Frontier Platinum Group Pvt Ltd, Peshawar
1. Talent Acquisition:
   - Collaborate with hiring managers to understand staffing needs.
   - Post job openings on various platforms and manage the recruitment process.
   - Screen resumes, conduct initial interviews, and coordinate with candidates throughout the hiring process.

2. Employee Onboarding:
   - Facilitate the onboarding process for new hires, ensuring a smooth transition into the organization.
   - Conduct orientation sessions to familiarize new employees with company policies, procedures, and culture.
   - Assist in the completion of necessary documentation and paperwork for new employees.

3. HR Administration:
   - Maintain and update employee records, ensuring accuracy and compliance with company policies.
   - Handle routine HR tasks, such as preparing employment contracts, letters, and other relevant documents.
   - Manage HR databases and systems to track employee information and generate reports as needed.

4. Employee Relations:
   - Act as a point of contact for employee inquiries and concerns, providing timely and effective resolutions.
   - Support employee relations initiatives, including organizing team-building activities and events.
   - Foster a positive work environment by promoting open communication and addressing employee feedback.

5. Performance Management:
   - Assist in the performance appraisal process by collecting and organizing feedback from managers and team members.
   - Collaborate with the HR team to implement performance improvement plans and initiatives.
   - Contribute to the development and maintenance of performance management systems.

6. Training and Development:
   - Identify training needs within the organization and assist in organizing training sessions.
   - Coordinate employee development programs to enhance skills and competencies.
   - Monitor and track employee training progress and effectiveness.

7. Compliance and Policy Adherence:
   - Stay updated on labor laws and regulations to ensure the company\'s compliance.
   - Assist in the development and communication of HR policies and procedures.
   - Conduct periodic audits to ensure adherence to HR policies and legal requirements.

8. Benefits Administration:
   - Support the administration of employee benefits programs, including health insurance and retirement plans.
   - Communicate benefits information to employees and address inquiries related to benefits.

9. Records Management:
   - Maintain confidentiality and security of HR and employee-related information.
   - Organize and manage personnel files, ensuring proper documentation and record-keeping.

10. Team Collaboration:
    - Work collaboratively with the HR team and other departments to achieve organizational goals.
    - Contribute to HR projects and initiatives to enhance overall HR processes and practices.

کمپنی کا لوگو
Medical Information and Relation Executive
CCL Pharmaceuticals Pvt. Ltd
مارچ ۲۰۲۲ - ستمبر ۲۰۲۳ | Kohat, Pakistan


Major Duties & Responsibility:
Understand customer needs and develop plans to address them Identify key persons to cultivate profitable relationships
Resolve customer complaints quickly and effectively regarding drugs
Forward upselling and cross-selling opportunities to the sales team Promote high-quality sales, supply and customer service processes
Aim to preserve customers and renew contracts
Approach potential customers to establish relationships
Gain solid knowledge of competitors

کمپنی کا لوگو
Executive Territory Manager
Getz Pharmaceutical pvt Ltd
جنوری ۲۰۱٦ - مارچ ۲۰۲۲ | Kohat, Pakistan

Major Duties & Responsibilities:
Promotes Different type of Products in Specialty Group i.e. HEPATOLOGY and later on assigned NEUROPSYCHIATRY
Deliver presentation to doctors, trainee doctor in hospitals and clinics Report all the information to Area Sales Manager and discuss new Plans and its Execution Travel throughout assigned territory to call on regular prospective customers to solicit business discussion with customers Gathers, analyzes and delivers information from the field to allow the company to develop strategies Stay informed about the activities of competitors in a assigned area Demonstrate industry leading deep therapeutic knowledge of multiple disease states, products (both Getz and relevant competitor\'s), market dynamics and practice settings.
Use a scientific selling approach that is persuasive and tailored to healthcare professionals across multiple therapeutic areas. Effectively utilize training, resources and medical/marketplace knowledge to address different customer needs and support sales/marketing strategy.
Ability to learn, understand and leverage healthcare professional\'s beliefs and needs to appropriately engage as a valuable resource.
A keen understanding of different medical environments, including protocols, local guidelines, and formulary status for hospital, ER, office settings, etc.
Responsible for staying informed and knowledgeable on all current medical topics related to assigned products and disease states. Builds relationships / Provides value to customers and patient outcomes Build and maintain strong relationships with key across multiple settings of care. Integrate local business planning and implementation plans across partners. Able to work across territory boundaries to sustain consistent Getz service and maximize the full continuum of care.
Goes the extra mile to identify opportunities, solve Doctor/Patient problems and achieve objectives.
Challenges the status quo and is motivated to seek solutions to previously unsolved problems.
Pursues everything with energy, persistence, and a need to finish. Motivated to achieve individually and as a collaborative member of a team.
Eager and able to quickly learn concepts, complex relationships, and connect disparate pieces of information to identify problems and possible solutions.
Learns new skills under first-time, tough or different conditions. Demonstrates curiosity by challenging to learn and grow constantly and to develop specialized expertise.
The ability to effectively decide when and how to act without the total picture. Demonstrates the foundations of emotional intelligence. Ability to develop rapport with others, actively listen and ask meaningful questions.
Builds relationships easily, leverages networks to implement solutions. Relates well to all kinds of people; can defuse even high-tension situations comfortably.
Establishes and maintains effective relationships, gains trust and respect.

کمپنی کا لوگو
HR & Admin Officer | Distribution Manager and Office Administrator
BILAL UMAR TRADERS,Distributor Nestle Pakistan Ltd
جولائی ۲۰۱۴ - جنوری ۲۰۱٦ | Kohat, Pakistan

Major Duties & Responsibilities:   Initially worked as “HR & Admin Officer” and successfully promoted as Distribution Manager & Office Administrator  
Initially worked as “HR & Admin Officer” and successfully promoted as Distribution Manager & Office Administrator

Human Resource Management: Managed HR operations at Bilal Umar Traders, overseeing recruitment, hiring, onboard new sales/order bookers, Wearhouse, delivery & transport team ensuring they understand the company\'s policies, products, and sales processes. Administrative tasks to ensure a productive and harmonious work environment. Handle HR tasks such as employee relations, leaves, attendance tracking, and addressing HR-related concerns.
Office Administration: Apart from distribution tasks, I effectively managed the day-to-day administrative functions of the office. This included handling correspondence, managing office supplies, maintaining records, and coordinating with various departments for seamless operations. Facilitate effective communication b/w different teams within the organization.Supply Chain Management: I meticulously managed the supply chain process, overseeing the procurement of Nestle products, inventory control, and timely delivery to retailers and wholesalers in Kohat. By optimizing logistics and distribution routes, I minimized delivery lead times and enhanced customer satisfaction.
Team Leadership: As a leader, I mentored and motivated the distribution team, fostering a positive work environment and ensuring everyone\'s alignment with the company\'s goals. I organized regular training sessions to enhance their skills and efficiency, resulting in a highly productive and cohesive team.
Sales and Market Analysis: I collaborated with the sales team to analyze market trends, identify potential growth opportunities, and develop targeted strategies to increase market share and revenue. My data-driven approach helped in making informed business decisions.
Financial Management: I played a vital role in budgeting and financial planning, ensuring the distribution process remained cost-effective and efficient. By keeping a keen eye on expenses, I contributed to the overall profitability of the distribution operations.
Quality Control: I implemented stringent quality control measures to ensure that all Nestle products met the highest standards before being dispatched to customers. My commitment to quality and compliance helped in building trust with our clients.
Reporting and Documentation: I generated crucial reports and maintained accurate records, aiding data-driven decision-making and performance evaluation.

تعلیم

Virtual University of Pakistan
ڈپلوما, ‎
Business Administration
نامکمل
2024
Kohat University of Science & Technology
بیچلرز, BSc, B.Sc‎
Computer Science
2014
Khyber Pakhtunkhwa Board of Technical Education, Peshawar
ڈپلوما, (D.I.T) Diploma In Information Technology‎
Information Technology
مکمل
2013
Board of Intermediate & Secondary Education, Kohat
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری انجینئرنگ), F.Sc‎
PRE ENGINEERING
فی صد 54%
2010
Board of Intermediate & Secondary Education, Abbottabad
میٹرک / او لیول, سائنس, Secondary School Certificate‎
General Science
فی صد 60%
2008

پیشہ ورانہ مہارتیں

ماہر Computer Literacy
ماہر Multitasking
ابتدائی 360 Recruitment
ماہر Ability to Maintain Professionalism
ابتدائی Abuzar Software Command
ماہر Accoounts Management
ابتدائی Account Sales Strategies
ابتدائی Accounting Skills
ابتدائی Accounts Administration
ابتدائی Accounts Administration
ابتدائی Accounts Finalization
متوسط Acquisition Screening
متوسط Activity Planning
ماہر Adaptability
ماہر Adaptable to Changes
ماہر Admin Assistance
ماہر Administration Knowledge
ماہر Administration Skills
ماہر Administrative
ماہر Administrative Assistance
ماہر Administrative Organization
ماہر Administrative Procedures Command
متوسط Admission Handling
ابتدائی Adobe Photoshop op
ماہر Advance Level MS Excel
ماہر Aesthetic Procedures Knowledge
ابتدائی Airline Industry Knowledge
ماہر Analytical Skills
ماہر Appointment Dealing
متوسط Assessment Skills
ابتدائی Asset Management
ماہر  Talent Acquisition
متوسط Biomedical Application Knowledge
متوسط Branch Administration
ماہر Branch Management
ابتدائی Branch Operations
متوسط Branch Operations Management
ماہر Branch Operations Management
متوسط Branch Support
ابتدائی Building Security Management
ماہر Business Development Process
ماہر C Problem Solving
ابتدائی Cafeteria Management
متوسط Call Headlining
متوسط Career Counseling
ابتدائی Cash Flow Management
متوسط Chain Guideline
ابتدائی Child Protection
ماہر Client Data Management
متوسط Client Deailing

زبانیں

ماہر پشتو
ماہر اردو
ماہر انگریزی