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خلاصہ
Service manager committed to excellent customer service with 9 years of experience in white goods and telecommunication industry.
Self-motivated and organized team player and skilled communicator. Established a service network of 32 service centres, Hired and trained staff who produced impressive results and strengthened brand loyalty. Started new business department (accessory and material selling) and increased service revenue from 5M to 30M PKR monthly as regional manager. Named best service region of the year (2021).
پراجیکٹس
تجربہ
Regional Service Manager (Mobile £ Home Appliances)
Improved forecast accuracy of spare parts from 85% to 98%.
Material procurement from Local & overseas vendors by timely purchase orders submission.
Improved first time spare parts fulfil rate at 22 service centres by 20%.
Improved logistics Leadtime to ensure maximum deliveries
within 24 Hrs through planning and continuous follow up.
Stock ageing analysis to reduce idle stock on quarterly basis to maintain Inventory turnover KPI.
Successfully lead and completed 6S standards implementation project at 22 warehouses in 2019.
Insure physical inventory audits of nationwide branches as per schedule.
Performance evaluation of warehouse team based on set KPI
Demand and Supply Planner
Improved forecast accuracy of spare parts from 85% to 98%.
Material procurement from Local & overseas vendors by timely purchase orders submission.
Improved first time spare parts fulfil rate at 22 service centres by 20%.
Improved logistics Leadtime to ensure maximum deliveries within 24 Hrs through planning and continuous follow up.
Stock ageing analysis to reduce idle stock on quarterly basis to maintain Inventory turnover KPI.
Successfully lead and completed 6S standards implementation project at 22 warehouses in 2019.
Insure physical inventory audits of nationwide branches as per schedule.
Performance evaluation of warehouse team based on set KPI
Regional Warehouse In charge
Inventory Planner in customer services department
Store Officer
Ware House In charge
