خلاصہ

Skilled in Customer Service, Business Analysis, Quality Control and putting technology to good use

تجربہ

کمپنی کا لوگو
Social Media Manager
FrontStory
نومبر ۲۰۱۸ - موجودہ | Lahore, Pakistan

• Designed, implemented and managed the social media marketing strategy for 15 different clients with varying requirements and business needs.
• Executed successful Facebook campaigns for associated websites generating traffic volume/user engagement.
• Introduced and Implemented social media management tools including Buffer and Hootsuite to facilitate campaign design and execution.
• Automated boosting of media content on Facebook, Instagram & Twitter.
• Coordinated & Managed Remote team of Writers.
• Expertise / Highly skilled in social media management, content writing, web-analytics.
• Track and monitor performance of social media marketing programs.
• Undertook the necessary research to provide with the key reference points of the Creative Brief

کمپنی کا لوگو
Quality Control Analyst
Localogic Media
جون ۲۰۱۷ - نومبر ۲۰۱۸ | Lahore, Pakistan

• Assisted management in securing transcribing projects from Netflix, Sony Pictures, Fox, and HBO.
• Implement quality control systems to provide transcribers with accurate feedback on their videos to ensure high-quality transcribing for all clients.
• Track and communicate the status of business initiative projects to management.
• Present analyses and solutions to senior management.

کمپنی کا لوگو
WebGreeter
LiveAdmins
اگست ۲۰۱۵ - نومبر ۲۰۱۵ | Lahore, Pakistan

• Provided customer service through chat-based channels.
• Lead Generation and escalation of Business Portfolios.
• Providing consultancy to customers, cross-selling and up selling on behalf of clients.
• Maintained above average quality throughout.
• Served as a closer for the team and handled escalations.

کمپنی کا لوگو
Client Services Executive
CurePet
جون ۲۰۱۴ - اگست ۲۰۱۴ | Lahore, Pakistan

• Provided technical support; answering support queries via phone and email.
• Take ownership of user problems and be pro-active when dealing with user Issues.
• Maintained a high degree of customer service quality for all support queries and adhered to all service management principles.
• Created an online customer help portal for queries and information.

کمپنی کا لوگو
TSR
Telus Pvt Ltd
جون ۲۰۱۳ - اگست ۲۰۱۳ | Lahore, Pakistan

Job responsibility included prospecting customers and selling Bell Canada bundle packages including
Television, Internet & Home phone services.
Performed above client expectations and exceeded set sales target.
Delivered superior quality customer experience

تعلیم

University of Punjab
بیچلرز, بیچلرز ان آرٹس, BA Economics‎
Economics
CGPA 3.1/4
2018
SKANS School of Accountancy
سرٹیفیکیشن, ACCA Foundation‎
Finance and Banking, Management Accounting
مکمل
2016
Keynesian Institute of Management and Science (KIMS)
انٹرمیڈیٹ / اے لیول, اے لیول, A-Levels‎
Accounting & Finance, Information & Communication Technology
درجہ C
2015
American Lycetuff School System (ALS)
میٹرک / او لیول, او لیول, GCE Ordinary Level‎
Finance and Banking, Management Accounting, Accounting & Finance
درجہ C
2013

پیشہ ورانہ مہارتیں

1 yearBusiness Analytics
1 yearClient Follow-up
ایک سال سے کمCold Calling
1 yearCorporate - Marketing Departments
3 سال Critical Thinking
1 yearCustomer Service Management
1 yearData Privacy
ایک سال سے کمGoogle Adwords
1 yearGoogle Analytics
ایک سال سے کمLead Generation
3 سال MS Excel
3 سال Multi Tasking
2 سال negotiation
1 yearProject Management
1 yearQuality Control
ایک سال سے کمR
3 سال SELF-STARTER
ایک سال سے کمSEO & SEM
1 yearsocial media campaigns
ایک سال سے کمSQL
3 سال Strong Work Ethics
3 سال Team Player

زبانیں

ماہر انگریزی
ماہر اردو