خلاصہ

Skilled in Customer Service, Business Analysis, Quality Control and putting technology to good use

تجربہ

کمپنی کا لوگو
Marketing Lead
Edceum Global
جنوری ۲۰۲۱ - موجودہ | Lahore, Pakistan

Leading Marketing & Operational efforts as part of the pilot team.

کمپنی کا لوگو
Social Media Manager
FrontStory
نومبر ۲۰۱۸ - موجودہ | Lahore, Pakistan

• Designed, implemented and managed the social media marketing strategy for 15 different clients with varying requirements and business needs.
• Executed successful Facebook campaigns for associated websites generating traffic volume/user engagement.
• Introduced and Implemented social media management tools including Buffer and Hootsuite to facilitate campaign design and execution.
• Automated boosting of media content on Facebook, Instagram & Twitter.
• Coordinated & Managed Remote team of Writers.
• Expertise / Highly skilled in social media management, content writing, web-analytics.
• Track and monitor performance of social media marketing programs.
• Undertook the necessary research to provide with the key reference points of the Creative Brief

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Quality Control Analyst
Localogic Media
جون ۲۰۱۷ - نومبر ۲۰۱۸ | Lahore, Pakistan

• Assisted management in securing transcribing projects from Netflix, Sony Pictures, Fox, and HBO.
• Implement quality control systems to provide transcribers with accurate feedback on their videos to ensure high-quality transcribing for all clients.
• Track and communicate the status of business initiative projects to management.
• Present analyses and solutions to senior management.

کمپنی کا لوگو
WebGreeter
LiveAdmins
اگست ۲۰۱۵ - نومبر ۲۰۱۵ | Lahore, Pakistan

• Provided customer service through chat-based channels.
• Lead Generation and escalation of Business Portfolios.
• Providing consultancy to customers, cross-selling and up selling on behalf of clients.
• Maintained above average quality throughout.
• Served as a closer for the team and handled escalations.

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Client Services Executive
CurePet
جون ۲۰۱۴ - اگست ۲۰۱۴ | Lahore, Pakistan

• Provided technical support; answering support queries via phone and email.
• Take ownership of user problems and be pro-active when dealing with user Issues.
• Maintained a high degree of customer service quality for all support queries and adhered to all service management principles.
• Created an online customer help portal for queries and information.

کمپنی کا لوگو
TSR
Telus Pvt Ltd
جون ۲۰۱۳ - اگست ۲۰۱۳ | Lahore, Pakistan

Job responsibility included prospecting customers and selling Bell Canada bundle packages including
Television, Internet & Home phone services.
Performed above client expectations and exceeded set sales target.
Delivered superior quality customer experience

تعلیم

University of Punjab
بیچلرز, بیچلرز ان آرٹس, BA Economics‎
Economics
CGPA 3.1/4
2018
SKANS School of Accountancy
سرٹیفیکیشن, ACCA Foundation‎
Finance and Banking, Management Accounting
مکمل
2016
Keynesian Institute of Management and Science (KIMS)
انٹرمیڈیٹ / اے لیول, اے لیول, A-Levels‎
Accounting & Finance, Information & Communication Technology
درجہ C
2015
American Lycetuff School System (ALS)
میٹرک / او لیول, او لیول, GCE Ordinary Level‎
Finance and Banking, Management Accounting, Accounting & Finance
درجہ C
2013

پیشہ ورانہ مہارتیں

متوسط Advertisement
ابتدائی Agency Coordination'
ماہر Architect Skills
ابتدائی Brand Activation
متوسط Brand Advertising
ابتدائی Brand Designing
متوسط Brand Development
متوسط Brand Development Strategy
ماہر British English
متوسط Business Analytics
ماہر Business Developmenet Process
متوسط Chemical Researching
متوسط Client Follow-up
متوسط Clinet Contact
متوسط Community Management
ابتدائی Content Design
ماہر Content Marketing
متوسط Content Writer
متوسط Corporate Marketing Departments
متوسط Customer Service Management
متوسط Data Analytics
متوسط Data Privacy
ماہر Digital Marketing
متوسط Digital Marketing Analysis
ابتدائی Digital Marketing Communication
ماہر Digital Surveillance System
ماہر Doodle
ابتدائی E commerce Optimization
ابتدائی Ecommerce Consulting
متوسط English Composition
متوسط Good Learner
متوسط Google Analytics
متوسط HR values
متوسط Knowledge of YouTube
ماہر Lab Knowldge
ابتدائی Lead Generation
متوسط Live Chat Handling
ماہر Maintain Company Website
ماہر Management Skills
متوسط Marketing
ابتدائی Marketing Assessment
متوسط Marketing Strategies
ماہر Marketing Trends
متوسط Media Channels
ماہر Microsoft Office
ماہر Multi Tasking
ماہر Multitasking
ماہر Official Assignments
متوسط Project Management
متوسط Promotions

زبانیں

ماہر انگریزی
ماہر اردو