Skilled in Customer Service, Business Analysis, Quality Control and putting technology to good use
• Designed, implemented and managed the social media marketing strategy for 15 different clients with varying requirements and business needs.
• Executed successful Facebook campaigns for associated websites generating traffic volume/user engagement.
• Introduced and Implemented social media management tools including Buffer and Hootsuite to facilitate campaign design and execution.
• Automated boosting of media content on Facebook, Instagram & Twitter.
• Coordinated & Managed Remote team of Writers.
• Expertise / Highly skilled in social media management, content writing, web-analytics.
• Track and monitor performance of social media marketing programs.
• Undertook the necessary research to provide with the key reference points of the Creative Brief
• Assisted management in securing transcribing projects from Netﬂix, Sony Pictures, Fox, and HBO.
• Implement quality control systems to provide transcribers with accurate feedback on their videos to ensure high-quality transcribing for all clients.
• Track and communicate the status of business initiative projects to management.
• Present analyses and solutions to senior management.
• Provided customer service through chat-based channels.
• Lead Generation and escalation of Business Portfolios.
• Providing consultancy to customers, cross-selling and up selling on behalf of clients.
• Maintained above average quality throughout.
• Served as a closer for the team and handled escalations.
• Provided technical support; answering support queries via phone and email.
• Take ownership of user problems and be pro-active when dealing with user Issues.
• Maintained a high degree of customer service quality for all support queries and adhered to all service management principles.
• Created an online customer help portal for queries and information.
Job responsibility included prospecting customers and selling Bell Canada bundle packages including
Television, Internet & Home phone services.
Performed above client expectations and exceeded set sales target.
Delivered superior quality customer experience