Greet welcome patients, visitors, staff in a friendly professional manner.
Register patients by collecting , verifying personal & insurance information accurately
Schedule patient appointments, surgeries, other procedures using hospital\'s scheduling system.
Answer incoming calls, provide information direct calls to the appropriate departments or individuals.
Respond to patient inquiries, address concerns, provide excellent customer service. Maintain patient records, ensuring confidentiality accuracy of information.
Coordinate with medical staff, nurses, other departments to ensure smooth patient flow.
Collect co-payments, process insurance claims, and handle billing inquiries.
Manage distribute incoming and outgoing mail, emails. Maintain a clean and organized front desk area, including patient waiting areas.
Assist with administrative tasks, such as filing, data entry, preparing reports.
Stay updated on hospital policies, procedures, services to provide accurate information to patients visitors.
Collaborate with the security team to ensure a safe secure environment for patients, visitors, staff.
Handle emergency situations calmly & efficiently, following established protocols.
Participate in training sessions & professional development activities to enhance job knowledge and skills.

Assisting the general manager in organizing, planning, and implementing a strategy
Coordinating day-to-day operations
Ensuring that goals and objectives are met
Delegating tasks to employees
Supervising, leading, and motivating employees
Reporting any problems or accidents to senior management
Helping with monitoring and tracking operating costs, budgets, and resources
Creating reports, analyzing, interpreting, and presenting data
Working with clients
Monitoring customer and client satisfaction
Managing customer complaints and resolving their issues

 Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.
Oversee and supervise the work of junior staff
 
Greet and assist visitors to the office 
Implement clerical duties and administrative processes
Built relationships with clients to maintain sales goals and create new opportunities
Handle multiple projects

• Efficiently managed daily operational standards relate to new account opening, inward and outward clearing, remittance, fund transfer, credits, bills, transaction processing, clearing and relationship management.
• Developed and strengthened professional working relationship with a wide range of customers, by meeting and exceeding customer expectations and requirements within the department.
• Engaged with customers and processed financial transactions including deposits, withdrawals, check cashing, and other routine transactions.
• Delivered customer service while processing payments and completing customer’s transactions in a timely manner.