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خلاصہ
3 year experience as a Technical Support Engineer, ensured perfect troubleshooting specifically on wimax and GPON technology with 1 year experience as a System Officer in Student and Immigrant Visa consultancy.
پراجیکٹس
تجربہ
other
Team Lead Level 1 Technical Support
• To monitor Network Monitoring System (NMS) to check links and live utilization of links.
• To look after email queries.
• Coordination with Level 2, NOC, ODN via calls and emails.
• To conduct interviews and training sessions with fresh engineers.
Technical Support Engineer
I have been working as a Technical Support Engineer in Storm Fiber which is being outsources by Sybrid Pvt Ltd.
To provide the technical troubleshooting with the help of portals and given SOP\\\'s and with educational knowledge.
To look after billing and sales deployment as well.
Technical Support Representative
I have been working as a Technical Support Representative in Qubee.
To provide the technical troubleshooting with the help of portals and given SOP\'s and with educational knowledge.
To look after billing and sales deployment as well.
Customer Service Executive
Customer support on calls.
Mostly provided technical support on calls and followed some strict policies and handled tough pressure.
SYSTEM OFFICER
I have worked there as a System Officer in this organization. My job description is under:
Data entry.
Attendance of all Employees.
Agreement dealing with International Universities.
Public dealing, dealing with clients as well.
Case studies and case submission of the clients.
INTERNEE
