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خلاصہ
Highly experienced Customer Service professional having 8+ years of extensive experience in Telecommunication and Vehicle monitoring field. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations
تجربہ
Customer Representative Officer (Base Monitoring Operation)
Monitoring Over 100,000 Vehicles
Handling Inbound and Outbound Calls
Dealing in Vehicle Theft and Snatched (Code red) situations
Customer Care Service dealing with daily customer issues
Navigating Customers to their desired Location
Dealing with Security Officials and Local Police
Handle rush hours without any break
Keeping and Maintaining Records of daily Control Room Tasks such as TRT Daily movement reports, Service Level, Abandoned Calls, Audit Log reports etc.
Monitoring vehicles through GPS/GSM network throughout Pakistan.
Accepting and making calls using CISCO Call Centre.
Lodging complaints.
Resolving issues.
Educate and satisfy the customers with persuasion.
Entertaining customers with pertinent information.
GPS Security systems based on Windows NT platforms.
Managing specially customized software for GPS (Global Positioning System) and GSM based vehicle-tracking equipment including trouble shooting.
Customer Services Representative
Receives processes and verifies the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe systems and customer purchase orders.
Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
Ensures and provides quality service to both internal and external customers.
Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.
Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
Performs assigned system maintenance to various electronic order files.
Participates and provides expertise as a member of the customer service’s departmental team. The team\'s objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
