Seeking Position in HRM / Administration or Quality Assurance In Dynamic Professional Organization, Where I May Utilize My Experience, Skills And Enthusiasm For The Growth And Prosperity Of The Employer, Simultaneously By With My Career Development And Advancement.
• Responsible To Maintain The Quality Of The Services Provided The Customers Globally.
• Monitor all sorts of communications and guide training team.
• Assists Fashion Designers
• Assist Sample Department To Achieve Accurate Results.
• Responsible To Support The Production.
• Create Tech-packs.
• Assist Textile Designers
• Create, re-draw, Illustrate artworks for embroidery and print.
• Illustrate and design Hang tags, waist tags, flags, labels for Apparel products.
Promoted As Quality Assurance Executive.
Monitor call communication of insurance customer services representatives with customers and clients.
• Accomplishes Quality Assurance Human Resource Objectives By Training, Orienting, Scheduling, Coaching, Counseling And Disciplining Employee; Communicating And Job Expectations.
• Develops Quality Assurance Plans By Conducting Hazard Analyses; Identifying Critical Control Points And Preventive Measures; Establishing Critical Limits, Monitoring Procedures, Corrective Actions, And Verification Procedures
• Enforcing Policies And Procedures.
• Evaluation Of Calls Through Call Audit System To Ensure The Quality Of The Services.
• Maintaining Spread Sheets For Sales Team As Per Products.
• Enhances Department And Organization Reputation By Accepting Ownership For Accomplishing New And Different Requests.
• Responsible For Solving Customer Queries And Registering Their Claims By CRM.
• Intimate Online Claims Included Automobile, Health And Travel Insurance.
• Contact Customers For The Renewal Of Their Expired Policies.
• Customers’ Online Verification By Customer Relationship Management And Appoint Surveyors.
• Sent Email To The Specific Surveyors To Survey Customers’ Vehicles.
• Sent Email To Concern Branches Regarding Claim Verification.
• Worked As Quality Controller In One Year Project Of Benazir Income Support (BISP) In Systems Limited BPO Department.
• Control The Quality Of Data Of BISP Forms Online.
• Verify And Correct The Online Entered Details Of BISP Forms Before Sending The Details To NADRA.
• Responsible To Maintain And Achieve Six Sigma.
• Make Sure That CMT Unit Work At Its Full Capacity
• Maintain Communication With Clients Via email and phone.