خلاصہ

Looking for a highly challenging and dynamic work environment where I can transform my skills strengths knowledge to valuable work experience in a manner that will promote both individual and company growth.

پراجیکٹس

THE IMPACT OF CUSTOMER RELATIONSHIP MANAGEMENT ON SERVICE QUALITY

تجربہ

کمپنی کا لوگو
OFFICER MONITORING AUDIT & CSR - AUDIT & RISK ASSET REVIEW GROUP
MCB Bank Limited
مئی ۲۰۲۱ - موجودہ | Lahore, Pakistan

  Validation & follow-up of compliances of internal audit reports.
 Monitors that compliance of audit reports are prepared within timelines.
 Handling data/information for preparation of presentation for the Management Committee meetings.
 Preparing relevant Agenda papers for Board Audit Committee meeting.
 Ensure escalation of unresolved issues as per Bank’s approved guidelines.
 Consultation with Unit Heads/Regional Manager/Regional Operations Manager for timely escalation and resolution of issues. Ensure escalation of unresolved issues.
 Facilitate communication with the audited to enable discussion on their concerns on reports.
 Consolidation of External Audit Reports and handling data for preparation of management committee meetings.
 Handling Quality Assurance Review
 Managing Database/Inventory (Management Audit, External Audit, Thematic reports, Suggestions, SBP issues)
 Monthly reporting of outstanding issues sends to the concerned Auditee/Department.
 Proper Liaising with focal persons so that compliance is received in a timely.
Monitors that compliance of SBP issues and send to group head for closure

کمپنی کا لوگو
Customer Service Officer
Bank Alfalah Limited
نومبر ۲۰۱۸ - مئی ۲۰۲۱ | Lahore, Pakistan

• Branch Entry Supervision
• Handling unclaimed Account
• Income Expense Variance
• Handling Deceased Accounts
• Documentation of financial transactions.
• Open new accounts/Closing accounts
• Home Remittance, ITRS submitted to SBP
• Import Export (Documentations for Issuing I-form ,E-Form, Telegraphic Transfer )
• Handling customer queries face to face, over the phone or via correspondence.
• Clearing, Issue PO , CDR all banking operation
• Receive deposits and issuing funds upon
• Promote bank products and services
• Annual Closing
• All Banking Activities
• Reconcile account, solve vender’s issue
• Accounts Handling
• Cash Handling ( Counter Activity )

کمپنی کا لوگو
Customer Service Officer
Summit Bank
مئی ۲۰۱٦ - نومبر ۲۰۱۸ | Lahore, Pakistan

Start carrer in banking industry

کمپنی کا لوگو
Accounts
hanif jewellers
اپریل ۲۰۱۴ - اکتوبر ۲۰۱۵ | Lahore, Pakistan

• Process all staff salary.
• Ensure timely payment.
• Reconcile account, solve vender’s issue.
• Prepayments
• Annual Closing
• All banking activities.

کمپنی کا لوگو
Teaching
Success Home Tutors
فروری ۲۰۱۲ - فروری ۲۰۱۴ | Lahore, Pakistan

تعلیم

University of Veterinary and Animal Sciences
ماسٹرز, , Masters in Business Administration‎
Banking & Finance
CGPA 3.4/4
2014
Punjab University
بیچلرز, , Bachelors of Commerce‎
Financial Accounting
2012

پیشہ ورانہ مہارتیں

متوسط Admin Assisting
متوسط Adminstration Knowledge
متوسط Basel Implementation
ابتدائی Business Sales Strategy
ابتدائی Capital Budgeting
ابتدائی Claims Management
ابتدائی Closing
ابتدائی Corporate HR Department
ماہر Customer Relations
متوسط Customer Support Operations
ابتدائی Dealing with Online Stores
متوسط eBanking
متوسط Financial Modeling and Analysis Valuation
ابتدائی Funds Management
ابتدائی Highly acceptable verbal and written skills
ابتدائی Multi Tasking
متوسط nalytical Skills
متوسط Operations Responsibilies
متوسط Peachtree
ابتدائی Persuasion
ابتدائی Profit Center Operations
ابتدائی Purchase Management
ابتدائی Pursuing News Stories
متوسط Solution Selling
متوسط SPSS
متوسط Telecom Giant
ابتدائی Typing Speed 45 - 50 WPM
متوسط مبيعات المشاركة
ابتدائی Willing to work more than 8 hours
ابتدائی التمويل الحسابي

زبانیں

ماہر اردو
متوسط انگریزی

Ahmad آپکے جاننے والے

Ehtisham ul Haq
Ola E Commerce
Wajeeha Amin
German Homeopathic Medical College