A good level of written and verbal communication skills.
Able to quickly gain extensive knowledge of a company products & services.
Possessing a confident and articulate telephone manner.
Experience of working shifts, early mornings, afternoons, weekends & nights.
Adaptive to change and ability to multi-task.
Able to work as part of a team and in a busy telephony environment.
Committed to promoting high quality standards at all times.
Flexible and adaptable.
Ability to stay calm under pressure.
Able to react quickly and effectively when dealing with challenging situations.
Ø Handling queries related to our softwares such as WEbEHR, TAlkEHR and PMS (Practice Management System) on call. Replying the queries of our Patients and Providers against the complaints forwarded by complain department through Emails and responding them efficiently with max 15m reply time as per SOP.
• Providing demos to the old clients and new clients about how to upgrade themselves on new system, technology usage and how to maintain their sensitive data. • Providing technical support t providers regarding any technical issues with the systems or their computers efficiently.
· Assisting Customers regarding their complaints and queries.
· Ensuring prompt feedback to customer in terms of issues that can’t be solved urgently due to procedural work.
· Always ensured the best customer services provided to the customers and performed among the top performers.
· Also giving customer feed back regarding their complaints on defined time through calls and emails.
Taking Interviews of the candidates ensuring selection of the right candidate as per job Description.
Referring candidates to the General Manager for the final Interview.
Documentation of candidates as per overseas requirement with regular awareness of change in rules and regulations.
Providing exact information regarding the candidates to the General Manager and senior HR Staff.
Updating the whole office through email regarding the visa based statuses of candidates.
Reporting to Manager regarding candidates issue to ensure proper support being provided.
Dealing Delegations and managing the candidates until being tested and reached the final conclusion.
Taking candidates for test to ensure providing the right Manpower to our Clients in United Arab Emirates, Saudi Arabia, Qatar, Oman and Bahrain.
Adding candidate’s regular status on our website to deal with future based demand efficiently.
Checking and ensuring the documentations of candidates as per requirements of Kingdom of Saudi Arabia Embassy to eradicate the rejection factor.
Giving Suggestions to HR senior staff and General Manager to ensure the proper utilization of candidates for current and future based demands.
Visiting other business franchises for advertising and relationship building along with the Seniors Marketing and HR staff.
Pointing important issues to the management to ensure the proper handling at managerial level, for the optimum solutions in case of any inconvenience.
In contact with our clients in United Arab Emirates, Saudi Arabia, Qatar, Oman and Bahrain Through email and on voice call.
During my work I have worked with well known clients in Saudi ARAB and U.A.E including ETISALAT.
Maintaining the Record of Sensitive documentations of candidates such as Passports, Employment contracts, Attestations Accordingly.
In contact with customer directly answering their inquiries regarding their shipments.
Managing customer shipments effectively so it can be delivered or handed over to customers.
Handing over sensitive shipments such as Dubai court cheques, Tax documents from Ministry of finance, justice and Interior and maintaining record effectively.
Arranging weekly Meeting and preparing report on meeting agenda and discussion.
Directly in contact with Syrian, Iranian, U.S.A and other consulate representatives regarding sensitive shipments like passports.
Keeping record of pending shipments and sending them back to consulates.
Maintaining shipment records properly.
Calling customers regarding their shipments for locations.
Assisting consulate representatives to solve customer inquiries from consulate.
Handling customers in difficult tough circumstances to solve their inquiries.
Handling supervision of whole department.
Arranging deliveries for customers in case of emergencies.
Handing over shipments to couriers for the delivery.
Entering passports of consulates like U.S.A, Syria, Iran, Afghanistan and Philippines for record keeping purpose effectively.
Sending sensitive documents from one branch to another.
Personally in contact with the customers for their documents status.
Calling COD (cash on demand) including documents from foreign countries through postal services.
Worked as a CSR in J Telemarketing, A US based call center on Security Alarm System Project.