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خلاصہ
I am a hardworking person who is well experienced and knows exactly how to handle pressure situations along with meeting deadlines. I have two years of Experience in Dubai U.A.E where I worked vigorously with multi nationalities. During my work, I handled Courier operations of 300 plus, Worked with well-known government organization Emirates Post Dubai U.A.E. While working in operation, I was handling department under my supervision, where I comprehensively managed records of sensitive documents such as Passports, Immigration documents, and U.S visa through CSC company.
I was also leading role in terms of managing weekly meetings and then reporting them to the Head of management in terms of the department performance. During my work, we were assigned targets directly from the office of Sheikh Muhammad Rashid and we were achieving them successfully. I am ambidextrous when it comes to jobs and considering my 5+ years of experience I have performed in tough circumstances.
Apart from that, I have experience in Customer services and as an HR Officer. I am a staunch advocate of the saying ''Jack of all trade master of none". I am impressively fluent in English as, I use to interact with different consulates representatives such as Srilankan, Afghanistan, Philippines, U.S, Syria effectively with great satisfaction of the consulate generals. I can speak basic Arabic as well as, I was part of the department which mostly dealt with Arabic and royal Customers.
Strong Suits: Creative with ideas, Communication, Management, Operational handling, Professional attitude, Can do attitude.
پراجیکٹس
تجربہ
Licensing Support Specialist
Helping CSS & clients directly regarding Microsoft Licensing. Expertise in Microsoft contracts such as MPSA, CSP\'s & EA\'s, etc. Communicating with different departments to acquire vendor quotes for non-Microsoft requests. Achievement of assigned SLA\'s against the tickets on the Service now platform. Management of big accounts like \"Global Foundries & Comcast\" in terms of licensing renewals proactively. Escalating issues to high stakeholders to ensure licenses have been handled properly & in a timely manner.
Operation Manager
Handling Operations under my watch to ensure targets are met as per client’s expectations. Handling supervision of multiple Projects under my watch. Managing Projects, Resource training & communication with clients. Actively participating in board meetings to ensure proper project management with effectiveness. In regular coordination with clients to ensure any change and requirements as per business need. Experience of working on U.S based projects handling such as Humanitics & Auto Lead Gen with impressive target achievement percentage.
Client Relationship Specialist
Taken care of well-known Medical Practices and Group transitions under my watch. Suggesting proper policies and implementations for clients\' training. Regular communication with Clients to ensure smooth onboarding. Managed sensitive group transitions along with IT stakeholders effectively. POC for all the clients for a month to ensure smooth going. Able to manage critical business accounts with effective transitions and implementations.
Customer Relationship Officer
In contact with customers directly answering their inquiries regarding their shipments. Managing customer shipments effectively so they can be delivered or handed over to customers. Directly in contact with Syrian, Iranian, U.S.A, and other consulate representatives regarding sensitive shipments like passports. Keeping a record of pending shipments and sending them back to consulates. Maintaining shipment records properly.
CSR
Worked as a CSR in J Telemarketing, A US based call center on Security Alarm System Project.
