خلاصہ

To work at a challenging position in a well reputed organization with an emphasis on career development and to enhance my professional knowledge and expertise it in the best way to achieve the goals of the organization

تجربہ

کمپنی کا لوگو
Manager Customer Success
Humanity
دسمبر ۲۰۱٦ - موجودہ | Lahore, Pakistan

Due to my performance and understanding of term customer success I got promoted to be
the Manager for the Customer Success department. Responsibilities include managing a
team of approximately 13 professionals. Making sure that the On-boarding process for the
customer’s is efficient and they are keen to work with us. Controlling Churn rate/ enhancing
customer experience. Utilizing different tools like Sales Force/ Zen desk etc. Training the new
hires on CS and getting them to know what CS is actually about. Difference between
customer success and customer service.

کمپنی کا لوگو
Client Success Manager
Humanity - ShiftPlanning
نومبر ۲۰۱۵ - موجودہ | Lahore, Pakistan

I was promoted to Client success Manager because of customer satisfaction / handling skills. I now deal more than 700 accounts single handed. Its basically retaining the customers and acknowledging their needs and demands, resolving their queries on a much personal manner. and keeping them happy to stay with the company.

کمپنی کا لوگو
Assistant Manager Support
Humanity™
فروری ۲۰۱۹ - فروری ۲۰۲۰ | Lahore, Pakistan

Manage and handle the support department. Provide detailed reporting and scorecards. Report directly to the manager and director of the department. Train the team leads for reporting and coaching them on how to tackle and manage their teams in a proficient maner.

کمپنی کا لوگو
Enterprise Services Manager Team Lead
Humanity™
نومبر ۲۰۱۷ - فروری ۲۰۱۹ | Lahore, Pakistan

Manage Enterprise level accounts and provide excellent customer service while maintaing 97 percent CST.

کمپنی کا لوگو
Support Executive
ShiftPlanning / Humanity
جنوری ۲۰۱۵ - جنوری ۲۰۱٦ | Lahore, Pakistan

Providing Support to the clients using our companies software via email, Phone and Chat. Providing Demo and private training sessions.

کمپنی کا لوگو
BD Manager
Print Management Information Solutions
ستمبر ۲۰۱۴ - نومبر ۲۰۱۴ | Lahore, Pakistan

کمپنی کا لوگو
Supervisor Operations
B2C
جون ۲۰۱۴ - اگست ۲۰۱۴ | Lahore, Pakistan

کمپنی کا لوگو
CSE
TRG Customer Soultions
مئی ۲۰۱۰ - اکتوبر ۲۰۱۲ | Lahore, Pakistan

کمپنی کا لوگو
TSR
Ovex Technologies
مارچ ۲۰۰۹ - اپریل ۲۰۱۰ | Lahore, Pakistan

کمپنی کا لوگو
Executive Manager
Niazi International
فروری ۲۰۰٦ - مارچ ۲۰۰۹ | Lahore, Pakistan

تعلیم

University of Central Punjab (UCP)
بیچلرز, , Bachelors in Arts‎
Literature
2007
Punjab College
انٹرمیڈیٹ / اے لیول, , FA Simple‎
English
2002
Imtiaz High School
میٹرک / او لیول, , Matriculation in Science‎
English
2000

پیشہ ورانہ مہارتیں

ایک سال سے کمAmerican Accent
4 سال Branch Administration
ایک سال سے کمBuilding Customer Loyalty
5+ سال Client Aquisition
5+ سال Client Follow-up
5+ سال Closing
5+ سال Creating Commission Structures
5+ سال Customer Analysis
5+ سال Customer Service Management
5+ سال Deal Qualification
5+ سال Executive Presentation Skills
5+ سال Go-to-Market Strategy
5+ سال Hiring and Team Building
4 سال Identifying Sales Opportunities
5+ سال International Business Exposure
5+ سال Lead Generation
4 سال Leading Diverse Teams
5+ سال Managing Midsize Teams - 5 to 20 People
5+ سال Mobile Services
5+ سال Multicultural Sensitivity/Awareness
5+ سال Out-licensing
5+ سال Qualifying Prospects
5+ سال Rep Development
5+ سال Responding to RFPs
5+ سال Sales promotion
5+ سال Sales Retention
ایک سال سے کمServices Operations
4 سال Software
5+ سال Solution Selling
5+ سال Target Setting
5+ سال Territory Management
5+ سال Trade Negotiation
4 سال مبيعات المشاركة
4 سال مبيعات الاحتفاظ
5+ سال Writing Proposals

زبانیں

ماہر پنجابی
ماہر اردو
ماہر انگریزی

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