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خلاصہ
To work at a challenging position in a well reputed organization with an emphasis on career development and to enhance my professional knowledge and expertise it in the best way to achieve the goals of the organization
تجربہ
Manager Customer Success
Due to my performance and understanding of term customer success I got promoted to be
the Manager for the Customer Success department. Responsibilities include managing a
team of approximately 13 professionals. Making sure that the On-boarding process for the
customer’s is efficient and they are keen to work with us. Controlling Churn rate/ enhancing
customer experience. Utilizing different tools like Sales Force/ Zen desk etc. Training the new
hires on CS and getting them to know what CS is actually about. Difference between
customer success and customer service.
Client Success Manager
I was promoted to Client success Manager because of customer satisfaction / handling skills. I now deal more than 700 accounts single handed. Its basically retaining the customers and acknowledging their needs and demands, resolving their queries on a much personal manner. and keeping them happy to stay with the company.
Assistant Manager Support
Manage and handle the support department. Provide detailed reporting and scorecards. Report directly to the manager and director of the department. Train the team leads for reporting and coaching them on how to tackle and manage their teams in a proficient maner.
Enterprise Services Manager Team Lead
Manage Enterprise level accounts and provide excellent customer service while maintaing 97 percent CST.
Support Executive
Providing Support to the clients using our companies software via email, Phone and Chat. Providing Demo and private training sessions.
BD Manager
Supervisor Operations
CSE
TSR
