Managing AC Free installation project across Karachi region
Handle and Facilitate challenging customers
Ensure that all installation requests registered in software and assigned to technicians as per company policy
Check daily installation pending jobs report of all branches and ensure all the complains are timely attended with in one day to achieve same day target
Corresponds customers via phone calls and emails and listens to their query and provide technical support
Daily follow ups of pending reports from CSOs and make report.

·         Manages Customer Care Center and provides after sale support to walk-in customers with in company policy
·         Handle and Facilitate challenging customers
·          Ensure that all incoming customers units are registered in software and job cards record daily maintained.
·          Check daily pending jobs report and ensure all the complains are timely delivered to best meet customer satisfaction
·         Corresponds customers via phone calls and emails and listens to their query and provide technical support
·         Manages the record of out of city units received in Karachi service center for repairing and timely delivered units.
·         Daily follow ups of dispatching units report from dispatching department

·         Manages Service Center functional and provide after sale services to the best of customer satisfaction with in company policy
·         Handle challenging customers
·         To ensure that all incoming customers units are registered in software and all revenues of service center are achieved.
·         To ensure all company revenue is documented and daily collection is deposited to branch accountant as per SOP of Finance dept.
·         To check daily pending jobs report and act according to the instructions of Head office.
·         To check daily in process jobs pending for parts and SRN cases and take action till their completion.
·         To ensure that all job cards along with receipts and warranty cards are filled in proper manner.
·         To assist store incharge to maintain minimum reserve level of parts at Service Center.

·         Design and Implement PLC based Genset monitoring system and named DGMON.
·         Programed genset monitoring system as per customer requirements.
·         Implement genset monitoring system with diesel genset of different company’s client.
·          Interface fuel sensors with genset monitoring systems
·          Check daily genset status report remotely and resolves issues faced by customers.
·         Corresponds customers via phone calls and provide them technical support
 

·         Manages the installation procedures of Single & Three Phase Online and Line Interactive UPS (650 VA – 80 KVA).
·         Majorly corresponds with company’s clients via emails and phone calls.
·         Testing and Troubleshooting of faulty UPS in the Lab.
·         Maintains the record of Field Service Report of company’s clients.
·         Quotes repair estimates of faulty parts in the UPS and maintain the record of Service Level Agreement.