Handling timely and accurate Customs filings and related documents to facilitate communications flow.
Establishing, supervising and continuously improved import process flows in conformance with rules, procedures and company policy.
Responding to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
Coordinating and negotiating contracts to facilitate freight movements.
Prepairing and processing import and export documentation according to customs regulations, laws or procedures.
Tracking shipments processing through customs and other agencies and obtained clearances.
Developing and maintaining relationships with customs brokers, freight forwarders and customers.
Insuring cargos against loss, damage or pilferage.
Appling standard tables and calculating duties and tariff payments of each shipment.
Liaisining with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
Coordinating company product shipments and international transactions to eliminate freight delays.

Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.


Developed and implemented strategies to maximize customer satisfaction.


Managed deliveries, sales, marketing and customer account operations efficiently.


Implemented business strategies, increasing revenue and effectively targeting new markets.


Reduced operational risks while organizing data to forecast performance trends.


Interacted well with customers to build connections and nurture relationships.


Identified and resolved unauthorized, unsafe, or ineffective practices.

liaisoned with appropriate departments to insure that all orders satisfy for delivery
Managed delivery tickets to select the correct route based on the destination, shipment size and Customer time requirements as well as other particular customer needs for each delivery address.
Controled drivers, trucks and route productivity by ensuring that each truck carries a full load.
 Scheduled loads to minimize the use of third party drivers.
Handled specific trucks for each route based on volume and equipment availability.
Maintained Road net data base customer locations, time windows and other information as directed by Manager.
Managed and tracked production entries, scales tickets, mixed load breakdown, and inbound transfers.

Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.


Completed transactions for customers and capitalized on opportunities to cross-sell products and services.


Discussed financial options with clients and provided informed suggestions.


Met with members to understand goals and recommend solutions to fit specific needs.


Opened new memberships and documented personal details for internal tracking and [Type] regulatory requirements.


Used CRM system daily to maximize service opportunities and enhance communication.