• Day-to-day administration tasks on the Windows Server and Email Server, adding, changing and deleting users, resetting passwords
• Maintaining user groups and privileges, sharing printers, maintaining print queues, starting and stopping servers and servers processes.
• Recommended and implemented server configuration changes to improve performance.
• Meets with client for gathering information for their computing needs.
• Creating and execute system test plans.
• Updating exiting software and implementing new software.
• Upgrading and replacing network components ass needed.
• Tuning to network to achieve maximum performance.
• Analyze reported bugs for continuous process improvement and protecting the network against viruses.

• Receive and record technical and/or application support calls from end users.
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
• Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
• Provide initial assessment of urgency and business impact on all support calls.
• Manage service requests, software installations, new computer setups, upgrades, etc.
• Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
• Resolved customer issues on daily basis and close tickets on HP Service Desk and forward tickets to relevant departments
• Support the following technologies: Microsoft Office 2007 products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned.
• Ability to work independently and in a team environment

• Provided IT support of hardware (laptops, desktops, printers etc.) and office applications (windows XP/Vista, win7, win8, MS Office etc.)
• Installation and configuration of client OS and office applications
• Managed inventory of IT infrastructure (laptops, desktops, printers etc)
• Setting up user accounts, permissions and passwords
• Overseeing security of all systems, especially the internet
• Installing antivirus protection
• Fixing network faults
• Technical support for people using the network
• Day to day admin and monitoring of network use
• Planning future improvements

Planning, testing Maintaining All IT Operations. Supervising LAN, WAN, IT Help desk issues.
Routine checkup of all applications, machines, servers, switches, routers
Supervision of Internet, Intranet and LAN&WAN. Working on via DSL connections to maintain the connectivity of networks