خلاصہ

PERSONAL STATEMENT
Highly motivated and dedicated IT professional with a strong background in technical troubleshooting, IT administration, and project management. Equipped with excellent communication skills, I have a proven track record of providing efficient technical support and guidance to end-users, ensuring seamless operations and minimal downtime. I excel in diagnosing and resolving hardware, software, and network issues promptly and effectively, delivering exceptional user support and satisfaction.
Committed to continuous learning and staying updated with the latest industry trends, I am able to adapt to changing technologies and requirements effectively. I thrive in fast-paced environments and am known for my problem-solving abilities and attention to detail.
As a dedicated professional, I am driven by the desire to deliver high-quality results and exceed expectations. I am seeking an opportunity to contribute my skills and expertise to a dynamic organization that values innovation and teamwork, where I can make a positive impact and drive success in IT support and administration.
KEY SKILLS
Proficient in IT administration, encompassing the management of systems, networks, and infrastructure. Demonstrated expertise in overseeing IT operations, including user management, system configuration, and software license tracking. Skilled in optimizing IT processes and procedures to enhance efficiency and productivity. Additionally, experienced in IT project management, from inception to completion, ensuring timely delivery and adherence to budgetary constraints. Strong ability to develop project plans, define objectives, allocate resources, and monitor progress. Adept at coordinating cross-functional teams, fostering collaboration, and facilitating effective communication to achieve project milestones. Proven track record in mitigating risks, resolving conflicts, and adapting to changing project requirements. Exceptional organizational and leadership abilities to drive successful IT project outcomes while ensuring client satisfaction. Skilled in comprehensive office administration encompassing RFQ generation, voucher management, fleet coordination, meticulous file organization, and proficient report writing, ensuring streamlined operations and facilitating informed decision-making within the organization.

پراجیکٹس

Project Management Unit, LRMIS Lahore

تجربہ

کمپنی کا لوگو
IT Officer-KP
Society of Human Rights and Prisoners' Aid (SHARP-Pakistan)
اپریل ۲۰۲۳ - موجودہ | Peshawar, Pakistan

Key Role:
- IT Infrastructure Management: Overseeing the organization\'s IT infrastructure, including servers, networks, systems, and databases. This involves ensuring proper functioning, monitoring performance, and addressing any issues or concerns promptly.
- Technical Support: Providing technical assistance and support to end-users, troubleshooting hardware and software issues, and resolving technical problems in a timely manner.
- Network Security: Implementing and maintaining robust security measures to protect the organization\'s IT systems and data. This involves managing firewalls, implementing security protocols, conducting regular vulnerability assessments, and ensuring compliance with data protection regulations.
- System Administration: Managing user accounts, permissions, and access levels across various systems and platforms. This includes creating and maintaining user profiles, managing user privileges, and ensuring proper data backup and recovery procedures.
- Software and Hardware Procurement: Evaluating, selecting, and procuring software applications and hardware equipment to meet the organizations IT needs.
- IT Policies and Procedures: Developing and implementing IT policies, procedures, and best practices to ensure efficient and secure use of technology resources. This includes establishing guidelines for data management, system usage, backup protocols, and disaster recovery plans.
- Training and User Education: Conducting training sessions and workshops to enhance end-users\' technical skills and knowledge. This includes creating training materials, conducting presentations, and providing ongoing support to help users effectively utilize IT tools and systems.

کمپنی کا لوگو
Senior Administrative Officer
Alkhidmat Foundation Pakistan
دسمبر ۲۰۱۸ - اگست ۲۰۲۲ | Attock, Pakistan

Key Role:
- Office Management: Overseeing and managing daily administrative operations, including maintaining office supplies, equipment, and facilities. Ensuring a well-organized and efficient office environment.
- Vendor Management: Establishing and maintaining relationships with external vendors and service providers. Negotiating contracts, managing service level agreements, and monitoring vendor performance.
- Calendar and Meeting Management: Coordinating and managing schedules, appointments, and meetings for executives and team members. Arranging logistics, preparing agendas, and recording minutes when necessary.
- Travel Coordination: Facilitating travel arrangements for employees, including booking flights, accommodations, and transportation. Managing travel itineraries, expense reporting, and ensuring adherence to travel policies.
- Document Management: Developing and implementing systems for efficient document control, including organizing, storing, and retrieving files and records. Ensuring document security, confidentiality, and compliance with record retention policies.
- Financial Administration: Assisting in financial administration tasks, such as processing invoices, managing expense reports, and reconciling financial records. Collaborating with the finance department to ensure accurate and timely financial transactions.
- Policy and Procedure Development: Assisting in the development and implementation of administrative policies, procedures, and guidelines. Ensuring compliance with internal policies and relevant regulatory requirements.
- Communication and Correspondence: Drafting and editing professional correspondence, emails, and internal communications. Facilitating effective communication within the organization and with external stakeholders.
- Event Planning and Coordination: Planning and coordinating company events, meetings, conferences, and workshops. Managing logistics, including venue selection, catering, audiovisual setup, and attendee registration.
- Data Analysis and Reporting: Collecting and analyzing administrative data to identify trends, patterns, and areas for improvement. Preparing reports and presentations summarizing key findings and recommendations.
- HR Support: Assisting with HR administrative tasks, such as employee onboarding, off boarding, and maintaining personnel records. Supporting recruitment processes, including scheduling interviews and coordinating candidate assessments.
- Health and Safety Compliance: Ensuring compliance with health and safety regulations, maintaining safety records, and conducting periodic inspections to identify and address potential hazards.
- Office Culture and Employee Engagement: Supporting initiatives to foster a positive office culture and employee engagement. Organizing team-building activities, recognition programs, and internal communication channels.
- Confidentiality and Data Protection: Maintaining strict confidentiality of sensitive information and ensuring compliance with data protection and privacy regulations. Implementing appropriate measures to safeguard confidential data.
- Continuous Improvement: Identifying opportunities to streamline administrative processes, improve efficiency, and implement best practices. Proactively seeking professional development opportunities to enhance administrative skills and knowledge.

کمپنی کا لوگو
Senior Service Center Official
Punjab Land Record Authority Lahore
مئی ۲۰۱۳ - اگست ۲۰۱۸ | Faisalabad, Pakistan

Key Role:
- Customer Service Management: Overseeing all aspects of customer service operations, including managing service center staff, handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction.
- Service Request Handling: Receiving and processing service requests from customers, assessing their needs, and providing appropriate solutions or routing them to the relevant department for further assistance.
- Issue Resolution: Investigating and resolving customer issues and concerns in a timely and efficient manner. This involves coordinating with different teams or departments to address customer problems and ensuring proper follow-up until resolution is achieved.
- Service Quality Assurance: Monitoring and evaluating the quality of service delivery to ensure compliance with service standards and customer expectations. Implementing feedback mechanisms and conducting customer satisfaction surveys to gather feedback and make necessary improvements.
- Service Center Operations: Managing day-to-day operations of the service center, including maintaining records of customer interactions, tracking service requests, and preparing reports on service center performance. This also involves ensuring that service center resources, such as equipment and software, are properly maintained and utilized.
- Training and Development: Providing training and guidance to service center staff to enhance their customer service skills and product knowledge. Conducting regular performance evaluations and identifying areas for improvement to optimize team performance.
- Service Center Efficiency Enhancement: Identifying opportunities to streamline service center processes, improve efficiency, and reduce response times. Implementing tools, technologies, or systems to automate and enhance service center operations.
- Escalation Management: Handling escalated customer issues or complaints that cannot be resolved by front-line service center staff. Collaborating with relevant departments or managers to ensure prompt resolution and customer satisfaction.
- Service Center Metrics and Reporting: Tracking and analyzing service center metrics, such as response times, issue resolution rates, and customer satisfaction scores. Generating reports and presenting findings to management to facilitate data-driven decision-making and continuous improvement.
- Customer Relationship Management: Building and maintaining positive relationships with customers, fostering customer loyalty, and promoting the organization\'s products or services. Proactively reaching out to customers to ensure their needs are met and addressing any potential concerns or issues.
- Knowledge Management: Developing and maintaining a knowledge base or repository of frequently asked questions, standard operating procedures, and troubleshooting guides to assist service center staff in delivering consistent and accurate information to customers.
- Continuous Improvement: Identifying areas for improvement in service center operations, processes, or customer service practices. Collaborating with cross-functional teams to implement changes or initiatives that enhance service quality and customer experience.

کمپنی کا لوگو
IT Support Officer
Sui Northern Gas Pipelines Limited Faisalabad
فروری ۲۰۱۲ - مئی ۲۰۱۳ | Faisalabad, Pakistan

Key Role:

- Help Desk Support: Responding to and resolving technical issues reported by end-users via various channels such as phone, email, or ticketing system. Providing prompt and efficient assistance to diagnose and resolve hardware, software, or network-related problems.
- Troubleshooting and Issue Resolution: Identifying and troubleshooting hardware, software, and network issues faced by end-users. Analyzing symptoms, conducting root cause analysis, and applying appropriate solutions or workarounds to resolve technical problems.
- Hardware and Software Setup: Installing, configuring, and maintaining computer hardware, peripherals, and software applications. Ensuring proper setup and functionality of systems, printers, scanners, and other devices.
- User Account Management: Managing user accounts, permissions, and access levels across various systems and platforms. Creating and maintaining user profiles, resetting passwords, and providing access privileges based on user roles and responsibilities.
- Software Support and Maintenance: Assisting end-users with software-related issues, including troubleshooting errors, performing software updates and patches, and ensuring software licenses are up to date.
- Network Connectivity Support: Assisting end-users with network connectivity issues, troubleshooting network devices, and resolving network-related problems. Configuring network settings and ensuring reliable and secure network connections.
- Data Backup and Recovery: Implementing and managing data backup procedures to ensure data integrity and availability. Assisting in data recovery efforts in the event of system failures or data loss.
- Documentation and Knowledge Management: Creating and maintaining technical documentation, knowledge base articles, and standard operating procedures. Documenting troubleshooting steps, known issues, and resolutions to build a comprehensive knowledge base for future reference.
- User Training and Education: Providing training and support to end-users to enhance their technical skills and knowledge. Conducting user training sessions, workshops, or producing user guides to promote effective and efficient use of IT resources.
- Security and Compliance: Assisting in implementing and enforcing security measures to protect IT systems and data. Ensuring adherence to security policies and practices, performing vulnerability assessments, and assisting in the resolution of security incidents.
- IT Asset Management: Tracking and managing IT assets, including hardware, software licenses, and peripherals. Maintaining accurate records of asset inventory, conducting audits, and ensuring compliance with licensing agreements.
- Continuous Improvement: Identifying opportunities for process improvement, automation, or enhancement of IT support services. Collaborating with the IT team to implement improvements, streamline workflows, and enhance the overall efficiency and effectiveness of IT support operations.

کمپنی کا لوگو
Assistant Manager IT
Naseem Fabrics Pvt Ltd
دسمبر ۲۰۱۰ - جنوری ۲۰۱۲ | Faisalabad, Pakistan

تعلیم

Government College University Faisalabad.
بیچلرز, بیچلرز ان آرٹس, Humanities‎
Journalism, Political Science, Sociology
درجہ C+
2015
University of Peshawar
ماسٹرز, ماسٹرز ان سائنس, Master in Computer Science‎
Computer Science
درجہ B
2010
University of Peshawar
بیچلرز, بیچلرز ان سائنس, BSc. Computer Science‎
Computer Science, Mathematics
درجہ B
2008
Board of Technical Education, Peshawar
ڈپلوما, DIT‎
Database System, Information Technology, Networking
مکمل
2006
Aims Inter College Arbab Road Peshawar Cantt
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کمپیوٹر سائنس, HSSC‎
Computer Science, Mathematics, Statistics
درجہ C
2006
Skills Development Council
مختصر کورس, CIT‎
Information Technology
مکمل
2005
Khalil Public High School Abdara Peshawar
میٹرک / او لیول, سائنس, SSC‎
Biology, Chemistry, Physics
درجہ C+
2004

پیشہ ورانہ مہارتیں

متوسط Fluency In Dari And Urdu
ماہر Fluency In Pashto And Urdu
ماہر Focus Group Discussion
ماہر Social Research Data Collection
ماہر Accounts / Manager
ماہر Adminstration
ماہر Analytical Skills
متوسط Client Relationship Management
ماہر Communication & Presentation
ماہر Communication Skills
ماہر Compliance
ماہر Computer Operations
ماہر Computer Proficient
ماہر Concept of Operations
ماہر Coordination
ماہر Coordination Skills
ماہر Customer Analysis
ماہر Debt Collection
ماہر Digital Media Communication
ماہر Digital Media Knowledge
ماہر Documentation
ماہر Ensure Collection
ماہر Excellent Communication
متوسط Finance Constancy
ماہر Fleet Management
ماہر Fluency In Dari And Pashto
ماہر Fluency In Pashto
متوسط Fluent in English
ماہر Handling Assignments
ماہر HFO Operations Handling
ماہر in-depth interviews
ماہر Information Technology Command
ماہر IT Skills
ماہر IT Staffing
ماہر IT Troubleshooting
ماہر Italian Cooking
ماہر Korean Teaching
ماہر Lab Knowldge
ماہر LAN
ماہر Leadership Collections Handling
ماہر Learning Operations
ماہر Legal
متوسط Liaisoning
متوسط Low Voltage Systems Handling
ماہر Maintenance Management
ماہر Mental Health
ماہر Monitoring Analysis
ماہر Networking Protocols Command
ماہر Observation Skills
ماہر Operations Development

زبانیں

متوسط پنجابی
ماہر پشتو
ماہر اردو
متوسط انگریزی

آپ کن کمپنیز کی پیروی کر رہے ہیں

سفارشات

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