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خلاصہ
My qualification is Masters in Human Resource Management with CGPA 3.5 as well as M.A English Linguistics Literature. I am having 19 years professional experience of Managerial level in different renowned organizations which include Citibank, Beacon house School System, Govt. of Pakistan as well as foreign exposure of working in United Kingdom. My key area of expertise is Project Management, Relationship, Sales, Business development, administration, marketing, people management, Education Management, Franchise Management, Human resource, trainings etc. I remained the part of several achievements, designing strategies, planning and implementation.
My well proven expertise are, Project Initiations, Leadership, Team management, Team building, Report writing, Proposal writing, Analytical skills, Negotiation, corporate relationship, Presentation skills and others. Frequent traveller and friendly user of Outlook, Ms Word, Ms Excel, PPt etc.
I possess well established administrative and communication skills as well for which I have been trained for and believe in participatory learning approach. Multilingual, since fluent in Urdu, English (IELTS -7 Band), Pashto, Punjabi and have attended diploma course of Arabic and French. Having foreign exposure and experience during my career. A team player and a mentor and skilled for people management, crisis management and change management. Have leaded big teams throughout and achieved performance certificates. On the other hand I have vast exposure and contacts of market especially for North Region of Pakistan which includes KPK, FATA, FANA, AJK and Punjab. Intend to be a part of a dynamic organization to enhance my skills and have a better career growth.
پراجیکٹس
تجربہ
Project Manager
• Initiation of the project for launching of school of international level for a developing housing society
• Controlling of the overall project by bringing in best practices
• Resource management as per requirement
• Establishing delegation matrix and design the process flow of organization
• Monitoring all financial needs of the project
• Marketing and branding of the project
• Developing the rapport of the organization by relationship building
• Leading the team from front and an active consultant to ensure the maximum output.
Regional Manager Relationship & Sales (Marketing & Business Development) - North
• Overall responsible for North region’s portfolio of more than 130 branches situated in more than 32 cities for Relationship, Marketing, Sales, Education Management, Business development, Schools Management, Teams Management.
• Dealing with high level portfolio of investors.
• Allocating / selling of new franchises as well as ensuring smooth functioning of existing franchises.
• Over all Education Management and to make sure the smooth functioning of the Relationship, Sales, Marketing and Business development of North Region which includes KPK, FATA, FANA, AJK and Punjab.
• To maintain the relationship with Key clients – 250 plus campuses and to visit regularly for the brand management.
• To conduct market, demographic and competitive analysis to evaluate prospects to expand franchise network
• Effective Marketing of brand
• To generate feasibility studies in collaboration with existing and potential clients to develop self-sustained business
• To maintain the standards of the brands, Quality Assurance, and legal matters of North Region of Pakistan.
• Develop new areas of expansion
• To perform market analysis and implement standard marketing procedures
• To monitor performance of the team under supervision and capacity building
Assistant Manager- II
• Develop collection strategies to minimize \"bad debt\" portfolio loss
• Profitability of Consumer business
• Initiative to be taken for business development , improve operational
efficiency, cost reduction etc.
• Management of Team, to have fully motivated and vitally inspired players
• Customer Relationship at corporate and consumer levels
• To perform best for customer satisfaction
• Development need for staff aggressiveness in targets achievement
• Responsible for initial and ongoing training for all subordinate personnel
Manager Recovery
• Develop collection strategies to minimize \"bad debt\" portfolio loss
• Profitability of Consumer business
• Initiative to be taken for business development , improve operational efficiency, cost reduction etc.
• Management of Team, to have fully motivated and vitally inspired players
• Customer Relationship at corporate and consumer levels
• To perform best for customer satisfaction
• Development need for staff aggressiveness in targets achievement
• Responsible for initial and ongoing training for all subordinate personnel
Recovery Officer
• Recovery of bad debts of Citibank
• Responsible for handling accounts, settlement letters, settlement delegations.
• Daily correspondence with group Head and Manager, Control operations via phone and emails.
• Superb achievements in Recoveries and highly incentive achiever.
Security Officer
• Security Supervision
• Health & Safety
Assistant Administration
• Dealing with Administrative/HR relevant tasks of organization
• PA to Director General
• Report preparations
• Ensuring availability of required resources for organization
• Dealing with ACRs/annual appraisals
• Update and ensure the accuracy of the organization\'s databases
• Use computer word processing, spreadsheet, and database software to prepare reports, memos, and documents
• Sort incoming mail, faxes, and courier deliveries for distribution
• Prepare and send outgoing faxes, mail, and courier parcels
• Forward incoming general e-mails to the appropriate staff member
• Forward voice mail from the general mailbox to the appropriate staff member
• Purchase, receive and store the office supplies ensuring that basic supplies are always available
• Code and file material according to the established procedures
• Update and ensure the accuracy of the organization\'s databases
