خلاصہ

A Dynamic & meticulous senior commercial result oriented team player with over 22yrs of progressive leadership in high level operations. A Customer life cycle expert with experience of managing large scale Customer service Operations.

Expertise in Customer Experience Management & Training n Development with Telco, Banking, BPO and Amusement industry Proven record of success in leading large teams Involved in Launches, Growth and revolutionizing business plans to maximize Efficiency, Performance and Revenues.

Core Competencies

Customer Experience management expert
Training and Development professional
Communication and control
Employee Engagement (keeping Proximity to Business and people)
A detail oriented individual with a Persuasive approach


Sincerely yours,
Irfan Ahmad

تجربہ

کمپنی کا لوگو
HOD Operations And Customer Experience
Joyland Pvt Ltd
جون ۲۰۱۷ - موجودہ | Lahore, Pakistan

Smooth Customer Centric operations
Revenue generation / Cost Optimization
Customer Experience management
Change and constant renewal / Pricing strategy
New Revenue streams
Recruitment, Training n Development
Succession planning and Employee engagement

کمپنی کا لوگو
Manager TnD / QA And Business Development
Abacus Consulting
نومبر ۲۰۱۳ - جون ۲۰۱۷ | Lahore, Pakistan

Head of Training functions/ QA and Business development

کمپنی کا لوگو
Manager Call centre Operations
CMPak Pvt Ltd (Zong)
ستمبر ۲۰۱۱ - اپریل ۲۰۱۳ | Lahore, Pakistan

کمپنی کا لوگو
Assistant Manager Customer Service/Sales Operations
Telenor
دسمبر ۲۰۰٦ - ستمبر ۲۰۱۱ | Lahore, Pakistan

تعلیم

ماسٹرز, , MBA‎
1996

پیشہ ورانہ مہارتیں

ماہر Aftersales
ماہر Branch Administration
ماہر Branch Management
ماہر Client Training
ماہر Communication for Development
ماہر Communication Training
ماہر Conservation Awareness
ماہر Entrepreneurial Mindset
ماہر Food Knowledge
ماہر Hiring Team Building
ماہر Negotiation Skills
ماہر NPS Mystery Shopping
ماہر Psychology
ماہر Pursuing News Stories
ماہر Sales Teams Development
ماہر Strategic Agility
ماہر Training and Development
ماہر Training Developement
ماہر الالتزام بخدمة العملاء

زبانیں

ماہر اردو
ماہر انگریزی

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