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خلاصہ
A Dynamic & meticulous senior commercial result oriented team player with over 22yrs of progressive leadership in high level operations. A Customer life cycle expert with experience of managing large scale Customer service Operations.
Expertise in Customer Experience Management & Training n Development with Telco, Banking, BPO and Amusement industry Proven record of success in leading large teams Involved in Launches, Growth and revolutionizing business plans to maximize Efficiency, Performance and Revenues.
Core Competencies
Customer Experience management expert
Training and Development professional
Communication and control
Employee Engagement (keeping Proximity to Business and people)
A detail oriented individual with a Persuasive approach
Sincerely yours,
Irfan Ahmad
تجربہ
HOD Operations And Customer Experience
Smooth Customer Centric operations
Revenue generation / Cost Optimization
Customer Experience management
Change and constant renewal / Pricing strategy
New Revenue streams
Recruitment, Training n Development
Succession planning and Employee engagement
Manager TnD / QA And Business Development
Head of Training functions/ QA and Business development
Manager Call centre Operations
