خلاصہ

I have worked for around 13 years in UAE in different fields such as Retail banking, credit, customer services then was moved to OIL and Gas worked as Senior office admin with AGM and CEO for 7 years.

since i came back i am in touch with call centre industry

Looking for long term job as i had big family to support










Service Ambassador'- TCS Self







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تجربہ

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Assistant Manager Customer Services
E Commerce Communication
ستمبر ۲۰۱۸ - موجودہ | Lahore, Pakistan

Spanish based rental car brokers, handling customers via phone, chat and emails from all parts of the world
Also do content writing and translation in Arabic

Handling team of around 10 people along with boat charter team as well

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Senior Customer Services Executive
IBS TEC (UK based Taxi Services)
نومبر ۲۰۱۷ - جولائی ۲۰۱۸ | Lahore, Pakistan

Was handling 4 guys team and was taking booking from Falcon taxis , covering (Aylesbury) area and doing some booking for westfield chauffeur (OXFORD)

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Senior Dispatcher
Intercontinental limo
اگست ۲۰۱۷ - نومبر ۲۰۱۷ | Lahore, Pakistan

its inter continental limo's working in Manhattan, covering CT, NJ, QUEENS, LONG ISLAND, NY, i am handling all the dispatching issues, such as calls, text messages, emails, getting job from American express and EY...

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chat support
DN Packaging
اپریل ۲۰۱۷ - مئی ۲۰۱۷ | Lahore, Pakistan

Chat support

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Senior Customer Services Executive
Allied BPO
جون ۲۰۱٦ - اپریل ۲۰۱۷ | Lahore, Pakistan

Handling queries of the customers from UK, Austrilia, Singapore, UAE, its pure customer service inbound job

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Team Leader
Arham Soft
اکتوبر ۲۰۱۵ - فروری ۲۰۱٦ | Lahore, Pakistan

Team Lead . Leading 14 agents UK based unsecured mortgage campaign

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Customer Services
ibex global
اگست ۲۰۱۵ - اکتوبر ۲۰۱۵ | Lahore, Pakistan

کمپنی کا لوگو
Assistant Manager
Emirates Bank
مئی ۲۰۰٦ - فروری ۲۰۰۸ , United Arab Emirates

Handling all the customer service department

تعلیم

University of the Punjab
بیچلرز, , ( B.Com )‎
Matriculation with Science
فی صد 61%
1998

پیشہ ورانہ مہارتیں

ماہر Articulate & competent
ماہر Calm & Composed
متوسط Client Administration
ماہر Conservation Awareness
متوسط Content Management
ماہر Customer Service Management
ماہر Customer Service Operations
ماہر Data Miniing
ماہر Delivery Objects
ماہر Official Assignments
متوسط Proof Reader
ماہر Pursuing News Stories
ماہر Reporting Skills
متوسط Supply Chain
متوسط Training and Development
ماہر Well Groomed
ماہر رعاية العميل

زبانیں

متوسط فرانسیسی
ماہر انگریزی
ماہر عربی

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