خلاصہ

Apart from the Experiences, i have also worked in different Call centers for a very short period of time. Those were for UAE, America and I had to make around 200 calls a day to provide services to the Customers for UAE and America.

تجربہ

کمپنی کا لوگو
Assistant Marketing Manager
American Punch
مارچ ۲۰۱۱ - اکتوبر ۲۰۱۱ | Karachi, Pakistan

oSolving Customers Queries over call and on Chat
oMaking Promotional calls to the new, current and old clients
oManaging the data
oDeveloping Marketing strategies
oFollow up with the current clients and old clients
oMaking the work flow smooth
oBusiness development
oMaintaining Clients sheet on daily basis

کمپنی کا لوگو
Office Executive
Maximum Health Care (Smc, Pvt) Ltd
مارچ ۲۰۱۰ - اکتوبر ۲۰۱۰ | Karachi, Pakistan

o Taking Calls
o Calling Insurance companies to Verify medical benefits for Patients
o Updating documents for patients
o Preparing Account Receivable reports for different patients’ accounts
o Entering New patients details in online database
o On Call Scheduling, re-scheduling, cancelling and taking new appointments for patients
o Maintaining new patients’ sheet on daily basis
o Follow up for existing patients and new patients
o Making Time Track logs for home health nurses on weekly basis
o Making Reminder Calls to Hospice patients for doctor’s Visit
o Making Different reports as per the Management Requirements

کمپنی کا لوگو
Client Relation Officer
Raaziq Group
جنوری ۲۰۰۵ - جنوری ۲۰۰٦ | Karachi, Pakistan

o Handling up-country shipments (Gujarat, Lahore, Faisalabad, Islamabad)
o Keeping clients update about the shipments via e-mail
o Maintaining Pre-shipment documentation
o Maintaining Post-shipment documentation
o Sending Post-shipment documents to clients
o Billing
o Providing clients a detailed excel sheet of shipments on weekly or monthly basis as per the demand
o Maintaining total yearly shipments record
o Maintaining total earning record against shipments

کمپنی کا لوگو
Office Assistant
Highland Traders
دسمبر ۲۰۰۳ - دسمبر ۲۰۰۴ | Karachi, Pakistan

o Operating Computer
o Taking Phone calls
o Making daily sheets
o Managing appointments
o Correspondence via Internet

تعلیم

Iqra University
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, Masters in Business Administration‎
Marketing
CGPA 3.0/4
2013
University of Karachi
ماسٹرز, ماسٹرز ان آرٹس, Masters in Arts‎
International Relations
درجہ B+
2003
University of Karachi
بیچلرز, بیچلرز ان آرٹس, Bechelors In Arts‎
Islamic Studies, Sociology, Home Economics
درجہ B
2000
Sir Syed govt. girls College
انٹرمیڈیٹ / اے لیول, فیکلٹی آف آرٹس, Certificate of Intermediate‎
Home Economics, Sociology, Islamic Studies
درجہ B
1998
Happy Dale Govt. Girls School
میٹرک / او لیول, سائنس, ‎
Chemistry, Biology, Physics
درجہ A
1996

پیشہ ورانہ مہارتیں

4 سال Client Follow-up
3 سال Closing
1 yearCold Calling
ایک سال سے کمCorporate - HR Departments
1 yearCorporate - Procurement / Administration Departmen
ایک سال سے کمCross Selling
2 سال Customer Service Management
1 yearDeal Qualification
1 yearDirect Sales
1 yearExecutive Presentation Skills
3 سال Identifying Sales Opportunities
2 سال Individuals / Consumers
1 yearInstitutional Selling
3 سال Lead Generation
ایک سال سے کمManaging Midsize Teams - 5 to 20 People
5+ سال Microsoft Office
1 yearmonitoring performance
3 سال MS Outlook
5+ سال MS Powerpoint
1 yearPersuasive Presentation Skills
3 سال Pricing Negotiation
1 yearSales Forecasting
3 سال Sales Promotion
3 سال Selling Skills
4 سال Skype
ایک سال سے کمSolution Selling
4 سال Strengthening Client Relationships
ایک سال سے کمSupplier Negotiation
2 سال training
5+ سال Windows
3 سال Work under pressure
2 سال Writing Proposals
1 yearWritten & Oral Presentation Skills

زبانیں

ماہر اردو
ماہر انگریزی

Farzana آپکے جاننے والے

Saqib Saqib Ur Rahman
Finance House Pjsc
Zain Khan
Pakistan Tobacco Company Limited