Managing Support and customer services department.
 IT consultation and system integrator for various dental\\medical practices across US.
Configuring\\ managing Sonicwall\\Sophos\\WG\\Cisco Meraki firewall.
Monitoring MS Server 2008, 2012 and 2016 & systems win 10 and win 7 for alerts and creating service orders as per alerts for multiple clients. Using Continuum Monitoring Tool
MS O365, MS Azure and AWS setup and support.
Configuring \\ managing Webroot antivirus for clients.
Vendor coordination for Practice management, imaging 2D and 3D equipment related to Dental practices in US.
File Level Backup using Cloudberry solutions. Backup Disaster Recovery using Continuity and Vault platform.
Configuring BDR of QNAP, NETGEAR and WD device.
Level 1, 2 & 3 IT support for clients.

Project : Prime Communications Canada (Canada)
Rogers Authorized Dealer

Suncom Mobile (US)

Cricket Wireless Authorized Dealer


SharePoint Administration and Configuration

• Administration of SharePoint site.
• Manage accounts for prime portal.
• Create and deletion of accounts.

• Updating Rogers Daily Sales report and update daily Rogers’s top representative sales report on prime portal.
• Resolve \\ Administration of prime portal.
• Resolve and update the IT Help Desk issues on prime portal.

Firewall\\Router (Watch guards\\Dell SonicWall) Administration

• Administration of WatchGuards Routers and centralize WatchGuards Server.
• Creation and maintenance of policies.
• Centralize Server to update policies for all Rogers Prime Communications Inc stores throughout Canada.
• Administration of WLAN\\LAN access and password.

• Create and maintain mail accounts for Rogers Prime Communications Inc employees.
• Active Directory.
• Distribution Group.

Office 365 Administration

IT Server & Kaseya Server Administration

• Creation \\ Maintenance of procedures and deployment of procedures.
• Exchange Server Administration
• Include all Rogers Prime Communication and Fido Stores Canada stores systems.
• Remote access tool to connect all systems and IT servers.
• Maintenance \\ Administration of CCTV camera.
• Maintenance of EntraPass Software.
• Using AutoMate 8 for running task files through IT server.
• Maintenance of Daily and EOM, RDSR and DSR reports on IT server.

Help Desk

• Desktop basic troubleshooting.
• Ensure security of desktops in branches and sales centres.
• OS/ application support for end users on routine basis.
• Remote administration of area sites for application support including VPN services.
• Contingency testing of branch functionality.
• Vendor coordination for desktops support, VoIP Support, Pin Pad, Xerox Centre Support.
• Organize preventive maintenance of communication equ