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تجربہ
Customer Service Officer
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Customer Services Officer
Worked as Officiating Supervisor and dealings Inbound, Outbound activities, emailing and floor Supervising.
Service customer enquiries determine customer needs and provide solutions with regards to their banking requirements.
Educate customers on product options and technology issues.
Identifying and reporting all customer complaints to the appropriate division manager or immediate floor manager.
Meets all services standards and indicators of 100 courtesy and accuracy.
Manage and pass on customer feedback.
Effectively use a variety of computer programs to access customer details and databases, and research options.
Fund transfer in own account and other account.
Provide accurate and precise information about products and services, and ongoing promotional activities to the customer.
Responsible for dealing technical queries related to Visa Credit Cards, Visa Debit Cards, Internet Banking, SMS banking and Branch Banking related information to the Customers
