خلاصہ

• More than 10 years of experience in different field of Information Technology. Strong grip in Corporate Graphic Designing, Smart knowledge in making catalogues, brochures, multimedia presentations. Professional web designer with an expert level ability of design and develop personal and corporate web sites.

• Beside my IT expertise, I have 6 years experience in customer services and help desk in Kuwait where I was engaged in client relationships, handling customer complaints and investigation throughout the process. Very well experienced in Sales and Marketing field.

• Quick learner in getting technical knowledge for the products and specifications. Customer-oriented and problem solving attitude with an excellent communication and negotiation skills. Ability to work well with a team in a friendly manner.

پراجیکٹس

Al Sabaiea National Co. Kuwait
SAGA Sports (Pvt) Ltd. Sialkot - Pakistan

تجربہ

کمپنی کا لوگو
CRM, IT / Office Admin, WHS Officer, Sales & Marketing
Looking for the job
ستمبر ۲۰۱۸ - موجودہ | Sialkot, Pakistan

Back from Australia in Sep 2018 after 6 years further studies in Business, Marketing & Communication and Work health and safety fields. And few more upgrades in my IT skills. Now Plan to settle in my country with my family.

کمپنی کا لوگو
Office Administrator/Helpdesk
Silvertop Taxi Company (Pty) Ltd.
اپریل ۲۰۱۲ - ستمبر ۲۰۱۸ | Melbourne, Australia

• In United gas station, as a sales representative and console operator.
• In Justchill Café, as a Customer Services Manager.
• Silvertop Taxi Company (Pty) Ltd. as an office administrator/help desk.
• Worked as a driver also in Silvertop and 13 Cabs taxi companies.
• Most of the jobs I was engaged in Australia was related to the public relationship industry so well experienced in
speaking, listening and dealing with clients and followup the complaints.

کمپنی کا لوگو
IT Systems and Security Administrator, Customer Relationship Representative
Thuraya Mobile Satellite Communications Company - Kuwait
فروری ۲۰۰۵ - مارچ ۲۰۱۱ | Ahmadi, Kuwait

Thuraya Satellite Telecommunications Services – Kuwait
(Al-Sabaiea National Group of Companies)
IT Systems & Security Administrator Feb 6th, 2005 – Mar 13th, 2011
------------:~
• Monitoring Network and Security elements to ensure optimal performance.
• Maintaining and Updating necessary hardware and software for the Windows and Mac
operating systems according to the user end requirements.
• Manage and control security devices and softwares. i.e. Antivirus, Firewalls, VPN etc.
• Maintaining domains and email infra structure.
• Responsible for design and develop company websites, Catalogues, Brochures,
Flyers, or any sort of AV / Multimedia stuff.
• System maintenance and trouble shootings.
• Purchasing, assembling and installation of electronic equipments including setting up and monitoring the security devices and IP Cameras.
• Maximum data recovery in-case of data loss from User end.
-
-
Thuraya Satellite Telecommunications Services – Kuwait
(Al-Sabaiea Group of Companies)
Customer Relationships & Corporate Sales beside IT Responsibilities Apr 9th, 2009 – Mar 13th, 2011
------------:~
• Building long term relationships with key clients.
• Addressing customer concerns and complaints.
• Study competition to find new ways to retain customers.
• Maintain sales database and reports to Accounts.
• Issuing postpaid or prepaid Mobile SIM Cards. updating/upgrading data in the system.
• Troubleshooting; and giving the expert level support, solutions and feed back for all sorts inquiries and complaints.
• Whole sales and retail sales.
• Quick learning experience in training workshops as well as well experienced in conducting training workshops to update employees and staff.
• Searching and advertising new products and promotions on web based portals and social Media and web portals.

کمپنی کا لوگو
In IT (EDP) department as an IT Administrator and Graphic Designer
SAGA Sports (Pvt) Ltd.
مئی ۱۹۹۸ - جنوری ۲۰۰۵ | Sialkot, Pakistan

• Start my full time job in SAGA Sports (Pvt) Ltd. as a Database Administrator.
• Design, Develop and Maintain Company Website, AV Materials, Brochures, Paper Catalogues and Digital media Presentations.
• Hardware and Software Installation as well as Microsoft Windows and Mac operating systems.
• Hardware and software based trouble shooting in providing the secure network systems to user end.
------------:~
• In HR and co-ordination department of SAGA, i was responsible to welcome new employees in organization and conducting orientation program.
• Welcome new employees in organization and conducting orientation program for them.
• Providing payroll information by collecting time and attendance records of employees.
• Conducting training sessions for employees and new comers. work for their rights and responsibilities.
• Setting appointments and arranging meetings.
• Maintaining calendars of HR management team.
• Compiling reports and spreadsheets as required by HR Manager.
• Posting job ads and organizing resumes and job applications.
• Scheduling job interviews and assisting in interview process.
• Preparing new employee files.
• Updating and maintaining employee benefits, employment status, and similar records.

تعلیم

VICAT (Victorian Institute of Culinary Arts and Technology) Melbourne - Australia
ڈپلوما, Advance Diploma of Marketing & Communication‎
Different modules and assessments with combination of workshop training and theory
مکمل
2018
Rhodes College Melbourne - Australia
ڈپلوما, Advance Diploma in Business‎
Different modules and assessments with combination of workshop training and theory
مکمل
2017
Rhodes College Melbourne - Australia
سرٹیفیکیشن, Certificate III in WHS (Work Health and Safety)‎
Different modules and assessments with combination of workshop training and theory
مکمل
2016
Rhodes College Melbourne - Australia
سرٹیفیکیشن, Certificate IV in WHS (Work Heath & Safety)‎
Different modules and assessments with combination of workshop training and theory
مکمل
2016
Rhodes College Melbourne - Australia
ڈپلوما, Diploma of WHS (Work Health & Safety).‎
Different modules and assessments with combination of workshop training and theory
مکمل
2016
VIT (Victorian Institute of Technology Pty Ltd.) Melbourne - Australia
ڈپلوما, Diploma of Business‎
Different modules and assessments with combination of workshop training and theory
مکمل
2015
VIT (Victorian Institute of Technology Pty Ltd.) Melbourne - Australia
ڈپلوما, DIM (Diploma of Interactive Digital Media)‎
Different modules and assessments with combination of workshop training and theory, Combination of different subjects and softwares related with design and multimedia
مکمل
2014
Tejari . - Kuwait
مختصر کورس, Business to Business E-Marketlace‎
Different modules and assessments with combination of workshop training and theory, Combination of different subjects and softwares related with design and multimedia, Tejari online e-procurement fundamentals
مکمل
2005
SkillDrill under license of BrainBuzz
سرٹیفیکیشن, SkillDrill Certification Program (Online Training Course)‎
CorelDraw, Multimedia Flash
مکمل
2002
Gariitech College (Gateway to information technology)
ڈپلوما, Adobe Photoshop (Retouching & Tonal Adjustment) Applications‎
Graphic designing, Composing and Endeavors of Adobe Photoshop
مکمل
2002
National Productivity Organization (NPO)
مختصر کورس, One day training program‎
Enhancing Human Productivity & Management Skills
مکمل
2002
GoodWill Global Learning Course
سرٹیفیکیشن, Goodwill Global Learning (Online training)‎
Microsoft Office Suits Complete training
مکمل
2000
MOODY International Certification (Organized by Chamber of Commerce Sialkot)
مختصر کورس, Certificate of Attending Workshop‎
Internal Quality Auditing
مکمل
2000
Informatic Computer College
ڈپلوما, Graphic Designing‎
CorelDraw
مکمل
1999
National Bank of Pakistan Computer Training Institute - Sialkot
سرٹیفیکیشن, Office Automation‎
Windows opperating system, Microsoft Office suits, Dos
مکمل
1997
Petroman College (a division of State Petroleum Refining & Petrochemical Corporation (Pvt) Ltd.
ڈپلوما, DCS‎
Microsoft Office Suits, Electronic Data Processing, Programing Languages
مکمل
1997
University of Punjab
بیچلرز, بیچلرز ان آرٹس, Humanities Group‎
English, Social Studies, Islamic Studies
فی صد 80%
1997

پیشہ ورانہ مہارتیں

ماہر Administration and management skills
ماہر Advance level skills in Mac and Windows
ماہر Complaint Management
ماہر Customer and Helpdesk Representative
ماہر Customer Support Operations
ماہر Designing Websites
ماہر Food Knowledge
ماہر Graphic Designing
ماہر Hardware And Software Installation
متوسط Installation of Secure IP Cameras
ماہر Office Administration
ماہر Office Automation Tools
ماہر Sales & Marketing Skills
ماہر System firewalls and Antivirus Solutions

زبانیں

متوسط عربی
ماہر پنجابی
ماہر اردو
ماہر انگریزی

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