As an influential, resilient and growth-focused Professional Services / Product Support Manage rhaving leadership and hands-on substantial experience in customer services, Client Relationship building, implementing strategies on all levels.
Offering broad-based expertise in the B2B Business support, encompassing business operations, employee administration and client retention.
Proven track record of supporting the delivery of new and existing products and business enhancements for nationwide and highly valued companies that enable individuals and organizations to improve quality and productivity.
Armed with well-defined client communication, application training, Incident Management, first tier maintenance support; coupled with services and management skills.
Recognized for solid ability to independently multitask, plan, and direct demanding operations and complex schedules
ROZEE.PK / DUKAN.PK / ROZGAR.PK / PROJECTPAKISTAN.ORG / MIHNATI.COM / EASYTICKETS.PK
Managed team of resources serving as product support expert, product evangelist, and the voice of the customer
Worked cross-functionally to gather Responsibilities, customer feedback, and communicate priorities
Create mockups and prototypes to assist with development
Provided detailed sales reports and forecasting
Analyzed metrics to understand customer and product performance
Delegated tasks and set deadlines
Discovered training needs and provided coaching
Achieved all individual and team targets
Suggested innovative support strategies to raise product recognition and features.
Analyzed customer needs through research and market data
Strategically positioned as main point of contact of all internal and external stakeholders.
Work with cross-functional teams to reach program objectives, mutual problem solving, providing corrective and positive feedback and arranging organizational support to overcome barriers.
Utilized sound communication skills to deliver pre/post-sales support and swiftly responded to all customers over emails and phone, Kept abreast of ROZEE tools and services.
Demonstrated keen attention to details for cross-validating content and contact information of all client/employers for all registered employers.
Developed effective operations and processes filtered from top-level strategic plans and top-notch management to augment sales and business growth.
Engaged in cross-division collaboration to swiftly resolve technical issues, accomplished request sent via different channels and closing the activities with in TAT.
Exercised hands-on approach for augmenting processes while designing and devising NPS (NET PROMOTER SCORE) and CFL (CLOSED FEEDBACK LOOP) to conduct client-focused surveys
Delivered excellent customer service and maintain a high standard of customer management, at all times.
Consistently recognized and tasked to improve organizational effectiveness and efficiency with comprehensive leadership and technical expertise in strategy, analysis, development, program management, operations, trainings, and technical documentation.
Expertly performed duties as a strategic overlay; actively countered service request and resolved the issues as per SOP and as fluid and seamless as possible.
Conceptualized and initiated aggressive internal growth plan projected to rapidly distilling complex intransigent challenges & problems into a set of solvable blocks.
Omair is very motivated and focused resource. He is eager to learn new things.