خلاصہ

As an influential, resilient and growth-focused Professional Services / Product Support Manage rhaving leadership and hands-on substantial experience in customer services, Client Relationship building, implementing strategies on all levels.


Offering broad-based expertise in the B2B Business support, encompassing business operations, employee administration and client retention.


Proven track record of supporting the delivery of new and existing products and business enhancements for nationwide and highly valued companies that enable individuals and organizations to improve quality and productivity.


Armed with well-defined client communication, application training, Incident Management, first tier maintenance support; coupled with services and management skills.


Recognized for solid ability to independently multitask, plan, and direct demanding operations and complex schedules


پراجیکٹس

Project Pakistan
ROZGAR.PK
DUKAN.PK

تجربہ

کمپنی کا لوگو
Professional Services / Product Support Manager
ROZEE.PK
دسمبر ۲۰۱۹ - موجودہ | Lahore, Pakistan

ROZEE.PK / DUKAN.PK / ROZGAR.PK / PROJECTPAKISTAN.ORG / MIHNATI.COM / EASYTICKETS.PK

Managed team of resources serving as product support expert, product evangelist, and the voice of the customer
Worked cross-functionally to gather Responsibilities, customer feedback, and communicate priorities
Create mockups and prototypes to assist with development
Provided detailed sales reports and forecasting
Analyzed metrics to understand customer and product performance
Delegated tasks and set deadlines
Discovered training needs and provided coaching
Achieved all individual and team targets
Suggested innovative support strategies to raise product recognition and features.
Analyzed customer needs through research and market data

کمپنی کا لوگو
Product Support Specialist
ROZEE.PK
فروری ۲۰۱۷ - موجودہ | Lahore, Pakistan


Strategically positioned as main point of contact of all internal and external stakeholders.
Work with cross-functional teams to reach program objectives, mutual problem solving, providing corrective and positive feedback and arranging organizational support to overcome barriers.
Utilized sound communication skills to deliver pre/post-sales support and swiftly responded to all customers over emails and phone, Kept abreast of ROZEE tools and services.
Demonstrated keen attention to details for cross-validating content and contact information of all client/employers for all registered employers.
Developed effective operations and processes filtered from top-level strategic plans and top-notch management to augment sales and business growth.

کمپنی کا لوگو
Customer Service Operations & Support Executive
Mobilink GSM (PMCL)
جنوری ۲۰۱۲ - دسمبر ۲۰۱٦ | Lahore, Pakistan

Engaged in cross-division collaboration to swiftly resolve technical issues, accomplished request sent via different channels and closing the activities with in TAT.
Exercised hands-on approach for augmenting processes while designing and devising NPS (NET PROMOTER SCORE) and CFL (CLOSED FEEDBACK LOOP) to conduct client-focused surveys
Delivered excellent customer service and maintain a high standard of customer management, at all times.
Consistently recognized and tasked to improve organizational effectiveness and efficiency with comprehensive leadership and technical expertise in strategy, analysis, development, program management, operations, trainings, and technical documentation.
Expertly performed duties as a strategic overlay; actively countered service request and resolved the issues as per SOP and as fluid and seamless as possible.
Conceptualized and initiated aggressive internal growth plan projected to rapidly distilling complex intransigent challenges & problems into a set of solvable blocks.

تعلیم

University of Science & Technology Bannu
بیچلرز, بیچلرز ان آرٹس, Economics / Statistics‎
Economics, Statistics, Foreign Affair
2012

پیشہ ورانہ مہارتیں

ماہر CRM
ماہر Excellent Verbal and Written Communication
ماہر Administrative Office Support
ماہر After Sales Services
ماہر Application Support Management
ماہر B2B
ماہر B2C
ماہر Boutique Knowledge
ماہر Business Development Strategies
ماہر Change Management
ماہر Chat Support
ماہر Client Follow-up
ماہر Client Service Oriented
ماہر Content Developement
ماہر Customer Analysis
ماہر Customer Service
ماہر Customer Service Management
ماہر Customer Service Operations
ماہر Customer Services
ماہر Customer Success
ماہر Customer Support Operations
ماہر Email Support
ماہر End User Support
ماہر Exceptional Leadership
ماہر Fluent in English
ماہر Fluent In Urdu
ماہر Food Knowledge
ماہر Helpdesk
ماہر Inbound Call Center
ماہر Incident Handling
ماہر Lab Knowldge
ماہر Leadership Skills
ماہر Marketing AssessmentMarketing Assessment
ماہر Marketing Research
ابتدائی Micorost Excel
ماہر Microsoft Word
ماہر MS Outlook
ماہر Operations Process Improvement
ماہر Operations Responsibilies
ماہر Product Support
ماہر Production Coordination
ماہر Professional Writing
ماہر Project Management
ماہر Proposal Writing
ماہر Quality Assurance Processess
ماہر Saas
ابتدائی SAP Knowledge
ماہر Software
ماہر Streamlining Complex Work Processes
ماہر Strengthening Client Relationships

زبانیں

ماہر اردو
ماہر سرائیکی
ماہر پنجابی
ماہر پشتو
ماہر انگریزی

سفارشات

جنرک پلیس ہولڈر کی تصویر
Ameena Khizar
Assistant Manager Product Support, Naseeb Online Services (Pvt.) Ltd.
میں آپ کے ساتھ کام کیا ROZEE.PK

Omair is very motivated and focused resource. He is eager to learn new things.

جنرک پلیس ہولڈر کی تصویر
Mansoor Ali
Lecturer Physics (College Level), Sindh Science Coaching center Dadu
میں آپ کے ساتھ کام کیا ROZEE.PK

Muhammad Omair is an example of true leadership in action; not seeking merely gain followers, but also working hard to cultivate other leaders.

Muhammad آپکے جاننے والے

Ameena Khizar
Naseeb Online Services (Pvt.) Ltd.
Muhammad Ishtiaq
Olympia Foods (Pvt.) Ltd.
Zaeem Meer
International
Mansoor Ali
Sindh Science Coaching center Dadu