Train new employees .
Manage call center team.
Manage recovery team.
Resource allocation.
Supervise staff and their performance.
Report the day to day and weekly progress to GM Operations & Project Chief Coordinator.
Distribute sales leads among GM Sales Pakistan and GM sales overseas.
Create FAQs for call center agents for their response to customers and keep it updated.
Write down SOPs for call center.
Coordinate with other department managers.
Handle the flow of information which come through call center.
Various day to day activities related to job and department .

Work with Real Estate developer.
Find leads through customers queries .
Solve customer problems, Give them solution or guide them to relevant department .
Work on Talkto software.
Handle Facebook page.
Update customer data, installments plan.
Any duty assigned by higher management.

2010 To 2013
Work as a assistant line man and perform all duties related to job i.e Technical and line work.
2013To 2015
Work as a recovery agent. Achieve recovery target of the month for three times.
2015 To 2020.
Serve in customer services office in different shifts and perform various duties.
Customer complaint handling and resolve the issue according the SOPs.
Maintain complaint record and forward it to concerned department.
Dispatch technical team to affected area and keep.in touch with them regarding current update.
Coordinate with higher authorities and on ground team during emergency situations along with other stake holders i.e government spoke persons, public representatives, and general public.
Issue duplicate electricity bills to customers.
Extend due date of payment.
Correction of bill regarding over billing or already debited bills.
Keep the record of customer office technical equipment.
Customer pressure handling and satisfy them and erase their wrong perception regarding organization policies.
And perform various task according to the situation and asked by higher authority.