Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.
Responsible for the development and achievement of sales through the direct sales channel.
Focusing on growing and developing existing clients, together with generating new business.
Write business plans for all current and opportunity tender business.

The Program Support Specialist (PSS) reports to the Program Support Manager (PSM), and accepts direction and tasking from the program managers, Site Director, and Clinical Director. Appropriately respond to phone, email or in-person inquiries and support requests from clients, visitors, and staff.

Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
Provides statistical and performance feedback and coaching on a regular basis to each team member.
Writes and administers performance reviews for skill improvement.
Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
Ensures employees have appropriate training and other resources to perform their jobs.
Responds to and resolves employee relations issues expressed by team members.
Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
Addresses disciplinary and/or performance problems according to company policy.
Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.
Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.
Works as a member/leader of special or ongoing projects that are important to area/process improvement.
Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.
Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
Uses appropriate judgment in upward communication regarding department or employee concerns.

Negotiate lien resolution within parameters set by the Lien Department and in compliance with state Workers\' Compensation laws and regulations.
• Preparing status reports for adjusters.
• Provide a settlement plan of action and justification for settlement amounts to be included in all requests for authority.
• Evaluate payment histories to determine timeliness of payment and objections.
• Identifying and reporting potential fraudulent activity.
• Establish appropriate defenses by examining all documentation and collecting any pertinent, missing records.

Build market position by locating, developing, defining, negotiating, and closing business relationships.
Keep abreast of current technology trends.
Identify, contact and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals to obtain appointments.
Leverage the CRM system to develop prospecting and sales strategy that ensures high activity and effective closing ratios.
Book and install new lines/circuits/bundles/services to meet established monthly quotas.
Write and submit accurate orders.
Design customized, cost-effective solutions for the client.
Manage a territory using technology, prioritization and time management skills.
Submit pricing and pre-qualification requests reflecting the client\'s requirements.
Maintain an updated database in sales database including all activities, partners, and opportunities with their current status.
Maintain open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm, pride, and quality workmanship.
Capture and review any competitive intelligence gathered and proactively communicates this information to marketing.
Define personal and corporate revenue objectives.

Assist in the formulation of targets for individuals and teams
Hire and onboard new employees
Answer questions from staff and provide guidance and feedback
Anticipate escalation and take over calls when needed
Devise ways to optimize procedures and keep staff motivated
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ensure adherence to policies for attendance, established procedures etc.
Keep management informed on issues and problems
Prepare monthly/annual results and performance reports