خلاصہ

More than 2 year experience in Technical Documentation field.
More than 2 years experience in Technical Support field.

تجربہ

کمپنی کا لوگو
Technical Support Engineer
Astrill Systems Corp
مئی ۲۰۱۸ - جولائی ۲۰۱۸ | Lahore, Pakistan

Homebased:
Provide company VPN products & services support to customers via tickets, emails, live chats and phone calls.

کمپنی کا لوگو
Technical Documentation Engineer
Gosafe System
جنوری ۲۰۱۷ - مارچ ۲۰۱۸ | Lahore, Pakistan

Write, update and edit technical documentation of company devices such as: User Manuals, protocol references, ’How to’ guides, and release Notes.
Testing and verifying applications functionalities while writing their User Manuals.

کمپنی کا لوگو
Technical Support Engineer
Abuzar Consultancy
اگست ۲۰۱۴ - اپریل ۲۰۱٦ | Lahore, Pakistan

Research and document end user problems to determine the root cause.
Interact with customers to provide problem resolution via telephone and remote desktop support for hardware, software and other products.
Perform basic administrative tasks, such as password resets, account creations, software installation etc.

کمپنی کا لوگو
IT Support
Arbetsförmedlingen
جولائی ۲۰۱۳ - مئی ۲۰۱۴ | Karlskrona, Sweden

National Matching Project via Arbetsförmedlingen, Sweden

The program aims to provide highly educated people to find work in their respective areas of expertise. The people who are chosen to participate in the program may do project works as intern with a number of employers in various areas during the program.

Selection of project work:
2014-04 - 2014-05 Resource Point AB, Sweden: IT support
2014-02 - 2014-03 Göteborgs stad SDF Majorna-Linné, Sweden: IT support
2014-01 - 2014-02 PinyaGroup AB, Sweden: IT support
2013-08 - 2013-09 Keycrunch AB, Sweden: IT support

کمپنی کا لوگو
Intern as IT support
Techinova AB
اپریل ۲۰۱۲ - اکتوبر ۲۰۱۲ | Karlskrona, Sweden

Responsible for maintenance, installation and administration of windows and Linux based control systems for electricity distribution and products delivery.

کمپنی کا لوگو
IT network assistant
MND Investment
اگست ۲۰۰۷ - اکتوبر ۲۰۰۷ | Lahore, Pakistan

Communicated with clients by email and telephone and provided solution of network and application related problems (Brokernet TWS).

تعلیم

Blekinge Institute of Technology (BTH)
ماسٹرز, ماسٹرز ان سائنس, MS Telecommunication‎
Telecommunication Systems, Radio Engineering
درجہ B+
2010
COMSATS Institute of Information Technology
بیچلرز, , BS Computer Engineering‎
Electrical Engineering Electronics, Communication and Digital Signal Processing, Computer Network
فی صد 66%
2007

پیشہ ورانہ مہارتیں

متوسط Applications Testing
متوسط Panopto
متوسط Tbricklaying

زبانیں

ماہر اردو
متوسط سویڈش
ماہر انگریزی