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خلاصہ
Objective:
To acquire a responsible and challenging position in a dynamic organization, which could give me an opportunity to utilize and enhance my skills for the attainment of mutual goals and excellence.
پراجیکٹس
تجربہ
Assistant Manager Floor Operations
Provide Services to the Customer
Tracker Installation on Vehicle
Complain Handling
Manage contact Center Services
Human Resource Officer
Working as an Employee Relations Officer at United Bank Limited.
Expert in Complete Process of Disciplinary Action Cases as per DA Policy.
Prepare MIS of DA cases & maintain it also.
Preparing of Charge Sheet, Explanation Letter, Showcase Notice, Issuance of Inquiry Notice, & Issuance of RDAC Finalization Note as per Head Office Level.
Provide Clearance to the Department if there was a Rehiring Case.
Phone Banking Officer
Handle customer complaint & try to resolve it from phone banking end.
Activation & Deactivation of Customer Cards & any product related banking.
Multitasking job during call using many application software at a time.
Taking follow-up to the customer after & before resolve the query.
Making Service Request related to customer inquiry.
