Organized and coordinated office operations, procedures, and resources to facilitate organizational effectiveness and efficiency, and ensured compliance of management and Coordination.
Key Accomplishments:
·         Improved effectiveness of organizational business through valued clients searching in the market; analyzed and monitored internal processes, implement procedural and policy changes to improve sale & operational efficiency.
·         Developed effective controls and communication channels to collaborate with Unit Heads, managements, and staff through relevant briefing sessions or method appropriate to circumstances and attend supervisory meeting.
·         Introduced strategic and tactical action plans to ensure maintain a systematic process flow to ensure the effective and efficient running of the office and to avoid complaints from the clients.
·         Rendered keen eye for details to maintain and manage continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
·         Ensured cross-selling of benqa insurance takaful product, JS Car Amad, credit cards, visa debit cards and different types of credit loans targets, New to Bank (NTB) customers increasing assignment to develop organizational Business.
·         Devised Service Quality Control at branch level, managed JSIL, J S Islamic investment mutual fund product sale, BANCA Islamic Insurance Takaful Product Sale and JS Gold Finance Product Sale.
·         Orchestrated all bottom-line factors, including Business Loan, Running Finance, Gar Apna Loan, Account opening, KYC, CDD operations, Bridge Report, KYC Review, and Compliance.

Administered reception which covers screening, incoming, and outgoing business correspondence, and strategically aligned and prioritizes the flow of correspondences; also established and maintained various filing and record management systems.
Key Accomplishments:
·         Achieved and surpassed Monthly Assignment Targets and Benqa Islamic insurance Takaful Target.
·         Updated Customer due diligence Profile / Event Driven Review /Periodic Review, compliance management.
·         Steered efforts towards leading Retail Banking Cross Sale, Car financing, Consumer financing, home financing etc.

Built collaborative rapport through emails, reviewed and format documents in strict compliance with the organizational guidelines and inform team members of needed actions.
Key Accomplishments
·         Delivered complete support to senior management in key decision making by providing accurate reports and details.
·         Utilized appropriate methodologies and tools to perform and delegate work responsibilities as per the standards.
·         Monitored deposits at branch banking, hunted NTB client hunting business development and led other operations.
·         Facilitated relationship manager operations and exceeded monthly assignment targets for Benqa & Cross sale.
·         Exercised hands-on approach to perform account opening, KYC review, CDD, Periodic Review, and Compliance.
·         Strategically performed as Communication conduit between Higher Management and Clients of the organization.

Coordinated personnel administration functions characterized by such functions as employee recruitments, selection, training, performance evaluation, promotion, transfer and administration of fringe benefits and other employee services.
Key Accomplishments
·         Spearheaded all personnel actions such as transfer, resignation, promotion, assignments and including leaves.
·         Identify training needs and arrange staff training as necessary or delegating training to appropriate staff, to undertake their duties effectively and efficiently, dealing with any problems.
·         Inspected quality of the service to ensure consistency and standards compliance; built collaborative rapport with the Unit Heads, managements and staff through relevant briefing sessions or method appropriate to circumstances.
·         Developed action plan, proposals, and other documents to devise programs services; also maintained a systematic process flow to ensure the effective and efficient running of the office and to avoid complaints from the clients.