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خلاصہ
A position where talent, sense of responsibility, commitment and output of work required along with personal and professional growth can be achieved.
پراجیکٹس
تجربہ
Quality Assurance Supervisor
Maintains current and accurate records of all relevant communications, audits, corrective action plans, and effectiveness monitoring
To Distributes the Team division sheet among all the evaluators in the start of every month.
Reevaluation of calls.
To Provides Monthly reports including, QE(s) Quality report, CC Quality report, Call of fame, Q.E’s incentive report, Calibration Report & Call
reversion report to the QA manager on monthly basis.
Quality Assurance Executive (QAE)
To Listen monitor and evaluate transactions according to quality assurance policies and KPI’s
Evaluates the transaction evaluation as per assigned task.
Attends calibration session to minimize the variation of the transaction monitoring
Customer Service Representative, Inbound Call Center
Making outbound calls to a customer, which includes telemarketing/sales calls and customerservice/satisfaction
Providing customers with product and service information
Up sell products and services
