Organization: Halo Informatics UK (Feb 2022 – Cont.) HRSA
Key Responsibilities
Organization: OLX Online Classifieds (June 2021-Cont.)
Key Responsibilities
Organization kinetic Pakistan ( 2015-2018)
Key Responsibilities
Bussiness support executive
Plaining and setting up meetings
Contacting potential clients via email or phone.
Providing management with feesback
Training personal and helping team members develop their skills
Plaining and arranging business tours
Negotiate with clients for efficient survives delivery
Respond to client inquiries and find solutions to client issues
Organization Nestle Pakistan Ltd. (Apr 2013 Aug 2015)
Key Responsibilities
Marinating good relations with internal and external customers.
Contribute to team efforts by accomplishing related results as needed.
Manage and perform multi-tasking responsibilities.
Provide outstanding customer services.
Organize and set priority for smooth work flow.
Organization PTCL (Pakistan Telecommunication Company Ltd.)
(June 2012- Jan 2013)
Key Responsibilities
I worked as customer services respondent. I deal with the customers to justify their answers and efficient dealing of complaints to completion and enabling satisfaction of customer.
Meet the Quality standards set by Call center management.
First call resolution and attaining the customer and justifying our answer.
Coordinating with Management about better opportunities, dealing with the customers.
Currently i am amanging all these tasks here!
Assisting with day to day operations of the HR functions and duties.
Providing administrative support to Human Resource executives.
Compiling and updating employee records.
Deal with employee requests regarding human resource issues, rules and regulations.
Assist in payroll preparation by providing relevant data.
Properly handle complaints and grievance procedure.
Answers the telephones, emails and responds to the relevant queries.
Bulk changes to supervisions.
Resetting of staff timesheets at management request.
Add / amend annual leave entitlement for contract changes.
Add / assign other types of leave entitlement e.g. compassionate leave, unpaid leave, jury service.
Password resets for the employee’s profile on the system.
Updating on the completion of onboarding plans, probation periods and DBS.
Completion of staff reference requests in accordance with the procedure set out with regards to employment confirmation and financial requests.
Monthly processing of staff leavers and archiving of eFiles