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خلاصہ
Market Mavericks
Started my own setup that provides solutions for BTL and ATL activities. I have worked for several clients such as
Khyber Shinwari PWD (Venue Branding)
Samba POS (Brand Activation)
Techaccess
Also working with UltraSpectra as Business Development Officer and helps them in managing their corporate events.
تجربہ
Marketing and Brand Manager
• Marketing, promotion branding of more than 13 outlets in Lahore & Islamabad
• Developing Marketing and branding strategies
• Innovative ideas and promotional activities on different social platforms
• Conducted & analyze multiple survey & questionnaires regarding brand
• writing reports of different sorts, company brochures & portfolio and similar documents
• organizing and hosting presentations and customer visits
• design & assisting with different promotional activities on ground (Extensive BTL experience)
• visiting customers/external agencies
• Helping to organize market research.
• Managing Social Networks (Facebook, Twitter & Instagram)
Area Sales Executive
• Conduct Market Surveys
• Build long term relations between clients and company
• Mostly deals with corporate clients for the provision of cargo services
• Supervise sales teams and allocate them to different markets for business development
• Develop portfolio for potential business clients
• Ensure to maintain healthy relationship with clients by proper follow up and provide complementary services
Sales Representative
• Highly experienced in accurately recognizing and routing calls related to:
• Suspected fraud
• Calls better suited for the Financial Institution or Client
• Disabled profiles
• Inquiries to be referred to other specific departments
• Capable of proactively adhering to company and department procedures and policies
• Substantial knowledge of using tools and resources available to efficiently solve problems and answering questions as they relate to login credentials and bill payment support for biller clients
• Track record of making outbound phone calls to end-users to ensure timely resolution of open issues
• Can effectively provide accurate solutions to a wide range of customer problems including: login credential issues, online banking and bill payment inquiries with minimal supervision
• Thorough understanding of identifying potential system or process-related issues and escalating appropriately
• Proven record of tracking customer inquiries using online tracking systems
• Working knowledge of several software packages related to Call Centre Operations including enterprise software, database management and MS Office