خلاصہ

Proven customer support experience or experience as a client service representative and floor Manager, Track record of over-achieving quota of pre-defined targets, Strong phone contact handling skills and active listener, Familiarity with Customer Relation Management (CRM) systems and practices, Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

تجربہ

کمپنی کا لوگو
Floor Manager
Advance Telecom Private Limited
نومبر ۲۰۱۴ - مئی ۲۰۱۷ | Karachi, Pakistan

1.) Delegating tasks

2.) Monitoring the team’s performance

3.) Assisting the team by performing the tasks with them

4.) Helping with training and development

5.) Completing paperwork

6.) Handling complaints (from both staff and customers)

7.) Helping to hire new staff

8.) Reporting to senior management / personnel when required

کمپنی کا لوگو
Customer Care Executive
Global Customer Care (Pvt.) Ltd.
جولائی ۲۰۰۸ - اگست ۲۰۱۴ | Karachi, Pakistan

1.) Manage large amounts of incoming calls
2.) Generate sales leads
3.) Identify and assess customers’ needs to achieve satisfaction
4.) Build sustainable relationships and trust with customer accounts through open and interactive communication
5.) Provide accurate, valid and complete information by using the right methods/tools
6.) Meet personal/customer service team sales targets and call handling quotas
7.) Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
9.) Follow communication procedures, guidelines and policies
10.) Take the extra mile to engage customers

کمپنی کا لوگو
Customer Care Executive
Teletec Mobiles
ستمبر ۲۰۰۴ - نومبر ۲۰۰۷ | Karachi, Pakistan

1.) Manage large amounts of incoming calls
2.) Generate sales leads
3.) Identify and assess customers’ needs to achieve satisfaction
4.) Build sustainable relationships and trust with customer accounts through open and interactive communication
5.) Provide accurate, valid and complete information by using the right methods/tools
6.) Meet personal/customer service team sales targets and call handling quotas
7.) Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
9.) Follow communication procedures, guidelines and policies
10.) Take the extra mile to engage customers

تعلیم

Shah Abdul Latif University
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, M.A‎
Arts, Economics
فی صد 68%
1998
Shah Abdul Latif University
بیچلرز, , B.A‎
Mines
فی صد 68%
1995
Islamia University
, F.Sc Pre-Engineering‎
فی صد 74%
1993
Govt High School Daharki
, Matric in Science‎
فی صد 62%
1991

زبانیں

ماہر اردو
ماہر سندھی
ابتدائی انگریزی

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