خلاصہ

Working as a senior support specialist at Hired Support. As the company provides super quality services to all their clients. I am responsible to deliver the best customer support services on behalf of my company to customers around the globe. The job is mainly concerned with direct interaction with the customers through Live Chat so prompt response requires deep knowledge about the product and services, client offering to their customers. Maintaining the CSAT, and providing exceptional services in order to retain the clients as well as increase the company's potential. Maintaining database, and keeping an eye on new promotional activities launched by the client.

So far my experience is concerned, I was engaged with well-known manufacturing and consumer & hospitality industries during my career. I have handled customer support and Catalog for an E-store and dropship business based in Australia.

I am an expert in:

Zendesk : Ticketing, Refund, Email support
Shopify : Listing, Data Entry
Saasu : Data Entry, Invoices, Ledger, Trial Balance
Xero : Data Entry, Reconciliation
Slack : Internal Communication, Assignments
MS Office : Word, Excel
Megento : Order processing, Verification,
Inkfrog : Product listing, Short description, Images

پراجیکٹس

Voi scooters
Uber Eats

تجربہ

کمپنی کا لوگو
Senior Customer Support
HiredSupport U.S.A
جنوری ۲۰۲۱ - موجودہ | Lahore, Pakistan

Currently, I am working as a senior customer support specialist.

کمپنی کا لوگو
Email Support
Mindbridge Pvt. Ltd.
دسمبر ۲۰۱۸ - جولائی ۲۰۲۰ | Lahore, Pakistan

Worked as an email support executive for an international campaign of a multinational company.
Analyzing the queries, arranging contact and resolving them, controlling and handling complaints and queries from different regions including UK, IRELAND, EUROPE, AFRICA, and the Middle East
Major tasks include; refund processing in different regions and currencies, credits adjustments, promotional campaign handling, using saved replies as well as crafting the best resolution according to complaints and queries.

کمپنی کا لوگو
Authorization Officer
Bank Alfalah
جنوری ۲۰۱۷ - ستمبر ۲۰۱۷ | Lahore, Pakistan

Having good experience for customer service.
Have worked in Pakistan's well knowned companies like
Waves Cool Industries, Bank Alfalah, beside this have worked in UK, hotel industry like Sheraton Heathrow, Hilton, Holiday inn UK.

کمپنی کا لوگو
Accountant
Glotech Services Limited
اپریل ۲۰۱۴ - دسمبر ۲۰۱٦ | Lahore, Pakistan

کمپنی کا لوگو
Account Supervisor
Camelot Resources
مارچ ۲۰۱۱ - مارچ ۲۰۱۴ , United Kingdom

Camelot Resources is the leading Agency of United Kingdom who provide consultancy services and provide work force to different organization, Worked as Account Supervisor, Book Keeping, Data Entry, Coding Invoices, Reconciliation Bank Statement. Preparing Balance Sheet. Keeping eye or other account tasks of subordinates.

کمپنی کا لوگو
Customer Service Officer
Waves Cool Industries Private Limited
مارچ ۲۰۰۹ - فروری ۲۰۱۱ , Pakistan

Handling Customer Complaints, Receiving Customer's Calls, Resolving Customer Queries, Convincing Customer, keeping Customer Data Up to date, Transferring Complaints & Queries to appropriate department.

تعلیم

University of the Punjab
ماسٹرز, ماسٹرز ان آرٹس, ‎
Political Science
2019
London College of Business Studies
ڈپلوما, Diploma Business Management‎
Accounts, Audit and Finance
مکمل
2013
, Diploma in IT Vista Plus‎
فی صد 85%
2008
University of the Punjab
بیچلرز, بیچلرز ان کامرس, Bachelors‎
ڈویژن Third
2007
Lahore Board
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کامرس, Intermediate‎
درجہ C
2005
Lahore Board
میٹرک / او لیول, , Matriculation‎
درجہ D
2003

پیشہ ورانہ مہارتیں

ماہر Anti-money laundering (AML)
ماہر Business Listing
ماہر Business Promotion
ماہر Compliance Quality Control
ماہر Customer Dealing 
ماہر Customer Satisfaction Management
ماہر Email Ettiquete
ماہر Team Mentoring
ماہر The International Customer Service Standard

زبانیں

ماہر انگریزی

Muhammad آپکے جاننے والے

Muhammad Qasim
TBOS (Technology & Business Outsourcing Solutions)