خلاصہ

A hard working, self motivated and responsible person with an outgoing personality and excellent communication skills who enjoys meeting challenges and seeing them through, while remaining confident and good-humored under pressure. I have problem solving attitude towards work with the ability to adapt well to new situations and to work as an effective team leader.

پراجیکٹس

Dunkin Donuts (Bahadurabad)
Dunkin Donuts (Tipu Sultan)
Johnny Rockets (The Place)
Ramada Plaza Karachi

تجربہ

کمپنی کا لوگو
Customer Support Lead
NewSoftwares.Net
نومبر ۲۰۱۴ - موجودہ | Karachi, Pakistan

Here, at Newsoftwares.net, we have enough reasons to be proud of our heritage. From our people to
our clients, and everything else in between, New Softwares.net has come a long way since our first
stride in 2002. New Softwares.net is an internationally acclaimed software distribution company. We
develop and deploy data encryption and security products. With an enviable list of clients from all over
the globe, our core product offerings cater to Data-At-Rest, Data-In-Use, and Data-In-Motion security
requirements.
Responsibilities:


 Giving application support through emails, live chat to customers all over the world.
 Day to day vigilant and pro-active support response.
 Influence potential customers to convert into sales
 In-depth investigation of customer complaints and resolution provision.
 Remote assistance for customers that need some extra attention.
 Google/iOS app customer service, day to day response and customer satisfaction process.
 Providing quotations of sales.
 Day to day license management for software users.
 Bugs and complaints master report handling for all pc, android and iOS applications for development and marketing teams.

کمپنی کا لوگو
Software Support Implementaion
Business Vission2000
مئی ۲۰۱۳ - اکتوبر ۲۰۱۴ | Karachi, Pakistan

Business Vision 2000 is an authorized dealer of Micros Fidelio & Tiger Communication, that’s provide
comprehensive software for restaurants & hotels business , Application based on micros, Opera and
HMS with Oracle10g database, deployed in all over Pakistan & Afghanistan.

Responsibilities:

 Network consultancy and system hardware solution.
 Installation of Windows Servers and Micros Applications on Multinational outlets.
 In house database development, perform imp/exp utility for exacting job.
 Provide Remotely Supports / On Side Supports.
 Proceed of client requirements concerning new updates of prices, taxes and others.
Hotel Projects:
Ramada Plaza Karachi
Restaurants Projects:
Hardees Faisalabad
Johnny Rockets (The Place)
Red Mango (Dolmen Mall Clifton)
Lavazza Coffee (DMC)
Dunkin Donuts (Tipu Sultan)
Dunkin Donuts (Bahadurabad)

کمپنی کا لوگو
CSR
Sybrid Pvt. Limited
مارچ ۲۰۱۲ - فروری ۲۰۱۳ | Karachi, Pakistan

تعلیم

Skill Development Council
سرٹیفیکیشن, Diploma in Computerize Acconting‎
Accounting
مکمل
2015
University of Karachi
بیچلرز, , Bachelors in Commerce‎
Accounting & Finance
2013

پیشہ ورانہ مہارتیں

4 سال Customer Care
1 yearMulti-site Team Management
2 سال office administration

زبانیں

ماہر اردو
ماہر انگریزی

Syed Ghazali آپکے جاننے والے

Hisan Mahmood
A.F. Ferguson & Co
Tarique Hussain
Lucky commodities YB-Group
Muhammad Kashif
Avanza Solutions