To expand skills and experience within the Operation/customer services /Administration department of an international company or association.
Dealing with Pakistan Big Retail Market B2B relationship like METRO Cash & Carry, MAF Hyperstar, Canteen store Department .
Establish, develop and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services.
• Makes telephone calls and in-person visits and presentations to existing and prospective customers.
• Develop clear and effective written proposals/quotations for current and prospective customers.
• Analyzes the territory/market’s potential and determines the value of existing and prospective customer’s value to the organization.
• Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.
• Identifies advantages and compares organization’s products/services.
• Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment.
Ensured smooth operation and communication by problem solving issued between cross-functional teams, which includes management, sales force and broad customer base in all areas of Pakistan.
Trained new hires by implementing established database processes and reduced training period. Evaluated a cross-functional team of employees.
Reduced order processing time by 30% utilizing uniform project approaches. Review accuracy of sales orders, Sentiment Orders & all booked shipments . Researched Service availability to maximize Operational KPI and fulfillment of customer satisfaction.
Increased overall efficiency by providing backup support to the managers and co-workers.
Updated, tracked and monitored account stats, executed monthly reports and projections.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency for internal
Handled and processed confidential financial mortgage status information.
Updated departmental standard operating procedures and database to accurately reflect the current
Planning and supervising all the operational functions . Responsible for all administrative functions, including operations, management, process improvement, identifying various compliance issues and strategic planning and development.
Responsible for achieving all operational KPI. Handling Contingency Plan achieving overall company assign targets.