Self-motivated and enthusiastic Administrative Assistant , offering 8+ years of experience in customer services, administrative support and staff development while gaining extensive involvement within the leisure and hospitality sector.
Exceptional customer service skills with capability to construct a rapport with colleagues to work together efficiently as well as highly accomplished in hospitality functions and capacity to sustain relationships.
Responsibilities:
• Provide general administrative and clerical support including mailing, scanning, faxing and copying to management.
• Maintain electronic and hard copy filing system.
• Open, sort and distribute incoming correspondence.
• Perform data entry and scan documents.
• Manage calendar for Managing Director.
• Assist in resolving any administrative problems.
• Run company’s errands to post office and office supply store.
• Answer calls from customers regarding their inquiries.
• Prepare and modify documents including correspondence, reports, drafts, memos and emails.
• Schedule and coordinate meetings, appointments and travel arrangements for Managers.
• Maintain office supplies for department.
Skills:
• Knowledge of office management systems and procedures
• Working knowledge of office equipment, like printers and fax machines
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent time management skills and the ability to prioritize work
• Directed various tasks collaborated with employees; delivered services to guests, banquets linens and staff uniforms, attended any kind of complain carefully and promoted to as concerned department.
• Created and assembled daily and monthly roasters by arranging housekeeping attendants to nominated areas according to the function or events in administrative and hospitality functions.
• Steered all the activities related to hospitality operations, provided complete and inclusive facilities to guests, handled complaints with laundry guest and linen banquets hall and completed events related to flowers.
• Delivered services to guest complain of several kinds by providing over best service to guests; attended every generous of complain prudently and progressed to as concerned department.
• Communicated with laundry for guests, banquets linens and staff uniforms; distributed best services to guests in hospitality operation as well as arranged and designed room for guests.
• Coordinated with staff laundry and maintenance teams for any emergency, along with managed events and prepared housekeeping attendants to designated areas according to the function or events.
• Conveyed services to clients, handled complain prudently and directly promoted to as related department.
• Directed activities and hospitality functions which included, completed daily and monthly roasters by assembling housekeeping followers to selected areas allowing to the occupation or proceedings.