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خلاصہ
To offer my services to a result oriented organization where hard work and commitment is honored and reward is given on the basis of performance and achievement, an organization offering challenging work environment and long term career. and plans, develops, deploys, tests and optimists network and system services, taking responsibility for configuration management and overall operational readiness of network systems, especially environments with multiple operating systems and configurations, and provides troubleshooting and fault-finding services for network problems.
پراجیکٹس
تجربہ
Dialler & Data Manager
Cisco routers and switches
TCP/IP protocols
Windows and Mac systems
Creative problem solving
Team work
LAN and WAN
Wireless networking
Strong planning skills
Develop and administer disaster recovery plans.
Install wide range of network equipment.
Keep network infrastructure up-to-date and secured.
Write and maintain network security policies and monitor compliance.
Identify and recommend needed and optimal infrastructure improvements.
Troubleshoot various network issues affect solutions and collaborate with staff and outside vendors to resolve complex
problems.
Analyzed software hardware and network systems for various transmission systems.
Configured and installed routers switches and wireless controllers.
Evaluated complex computer systems to assess vulnerability and risk.
Worked with outside vendors and teams to develop voice and data wiring infrastructure.
Maintained all network documentation for hardware configuration and licensing.
Network administrator
Production management including all hours of operations as well as occasional work outside of standard hours.
Act as product manager for the call center management system (Noble)
Manage key production areas including inbound calls, outbound dialing, call recording, and overall system maintenance related to the daily call center production.
Ensure production issues are addressed immediately and with urgency
Responsible for maximizing right party contacts using a variety of contact channels including outbound dialing, inbound call routing, skip trace, and others
Manage the workforce management (WFM) program with supervision (scheduling, time management, and performance optimization of agents)
Manage the implementation of outbound dialer campaigns
Manage real-time dialer activities and adjust as necessary
Develops and maintains an understanding of overall business functions with in-depth knowledge of collection practices.
Responsible for managing the creation and validation of the daily dialer downloads and setting up outbound call campaigns for maximum efficiency and effectiveness.
Facilitate test/control environment for key strategy development
Assist in the development and research of improved contact strategies
Manage the batch skip trace program with external vendors to maximize right party contacts on delinquent accounts
Manage inbound call routing for optimal service levels across multiple queues, coordinating routing strategy with IVR Manager.
Manage team of production workflow and WFM staff across multiple sites
Develop, coach, and mentor staff
Provide support for production workflow coordinators, and ongoing development of their production management skills
Prepare and conduct staff performance evaluations monthly/quarterly/annually
Develop, execute, and manage a variety of high level projects
Oversee multiple projects
Network engineer
Tracking Budget Expenses, Project Management, Problem Solving, LAN Knowledge, Proxy Servers, Networking Knowledge, Network Design and Implementation, Network Troubleshooting, Network Hardware Configuration, Network Performance Tuning, People Management
