• Identify problematic areas and conduct research to determine the best course of action to eliminate the issues
• Provides support to senior management in making best decisions by analyzing core performance indicators.
• Manage performance-based incentive process from CSE to senior management according to their agreed criteria
• Analysis on MIS reports and suggest management the plan for improvement in production
• Highlight and neutralize weak areas and leakages to maximize outcome.
• Client coordination, billing compilation & verification, invoice & PO generation and random audit on internal and external data.
• Identify, analyze, and interpret trends or patterns in complex data sets.
• Develop graphs, reports, dashboards and presentations of project results.
• Perform basic statistical analyses for projects & reports, also create and present quality dashboards.
• Performance evaluation, Incentives tabulation, monitoring key performance indicators (KPIs) and random audit on operational reports and processes
• Improving process management with focus on high quality and effective communication
• Mentoring colleagues by creating awareness on current procedures, system functionalities and sharing best practices.
• Obtaining and monitoring cost & revenue estimates and invoice processing.

• Provides support to senior management in making the best decisions by analyzing core performance indicators.
• Manage performance-based incentive process for internal staff, Tecno Wholesalers, and distributors according to their agreed criteria
• Perform basic statistical analyses for projects & reports, also create and present quality dashboards.
• Performance evaluation, Incentives tabulation, monitoring key performance indicators (KPIs), and random audit on operational reports and processes
• Obtaining and monitoring cost & revenue estimates and invoice processing.
• Mentoring team by creating awareness of current procedures, and system functionalities & sharing best practices
• Improving process management with a focus on high-quality and effective communication
• Working in direct reporting of Chinese and helping them to manage the PK staff and dealers as well as distributors
• Coordination with internal teams, assigning them targets and helping them to achieve their goals
• Coordination with distributors to manage the supply chain process of stock and their KPI evaluation
• Identify problematic areas and conduct research to determine the best course of action to eliminate the issues
• Proper tracking management of logistics that’s in distributors, dealers, or retailer’s stock

• Identify problematic areas and conduct research to determine the best course of action to eliminate the issues
• Provides support to senior management in making the best decisions by analyzing core performance indicators.
• Manage performance-based incentive process from CSE to senior management according to their agreed criteria
• Analysis of MIS reports and suggest management the plan for improvement in production
• Highlight and neutralize weak areas and leakages to maximize outcome.
• Client coordination, billing compilation & verification, invoice & PO generation, and random audit of internal and external data.
• Identify, analyze, and interpret trends or patterns in complex data sets.
• Develop graphs, reports, dashboards, and presentations of project results.
• Perform basic statistical analyses for projects & reports, also create and present quality dashboards.
• Performance evaluation, Incentives tabulation, monitoring key performance indicators (KPIs), and random audit on operational reports and processes
• Improving process management with a focus on high-quality and effective communication
• Mentoring colleagues by creating awareness of current procedures, and system functionalities and sharing best practices.

• Solved critical business issues with my best practice solution.
• Communicated project plan, project goals, expectation and deadline to internal teams.
• Handled projects with required quality standards and milestone sign-off from cross- functional team.
• Communicated on regular intervals about project schedule to the stakeholders.
• Assessed QA performance – retrieved and analyzed QA information to identify root causes of performance gaps and other QA problems.
• Utilize the Profiling, quality tools and various data sources in order to determine causes of quality issues and to solve them
• Recommend the modifications and changes in the quality issues to the appropriate departments if needed
• Execute and evaluate manual or automated test cases and report test results.
• Work with QA and client teams to develop automated test scripts and extend the automation infrastructure.
• Participate in team process improvement to make sure everyone understands growth life cycle
• Review the Performance of other quality inspectors, assessing their work performance and to train them if needed

• Answering Inbound/Outbound calls of Wateen telecom customers as well as emails correspondence
• Providing FCR and supporting service level by answering calls within given AHT
• Forwarding customer complaints to the relevant department for resolution
• Data collection and survey through outbound calls
• Maintains record of all inquiries & related details in computer systems
• Provides customer support and handles the queries of clients
• Network with various departments and groups that are involved in customer support, orders, and processing
• Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly