Aspiring for a challenging position in the field of administration Management in a growth-oriented organization, where I can contribute and add values through my dedication, motivation, hard work and personal experience.
Inbound Call Center Activities resolving daily basis customer queries over the phone prioritizing a high level of customer services on the product also handling customer complaints.
Worked as a team leader in FIDS the services of flight enquiries/Announcement and telephone exchange is required to be provided on 24/7/365 basis. Entering and updating the flight information data on a continuous basis in the system for display and announcement purpose Customer services representative facilitating the customer about their queries. Maintaining daily log book of daily operations in FIDS. Daily attendance of the staff and weekly roster.
All Accounts And HR and Business Management Related Work Performed During Job.
Maintaining Cash Requisition file, Cash Certificates files, Administrative files, HO Accounts Reconciliations files Circular files / Meeting Files Staff Release. final settlement, resignation files, staff Deployment, Transfer & joining file Approval file, audit files, Leave file, Assessment file, passbook reconciliation reports files, Monthly accounts files, Budgets file. Salary related file
All administrative tasks used to be performed e.g. direct customer interaction about their optician’s appointments, maintaining patient records, filling and filing GOS forms, and making separate documentation for each and every patient, pricing different lenses according to the standard, and assistance to patients.
Handling daily basis customers on the till selling and refund goods and services cash and credit card selling different product and items sales & purchase using PayPal for utility bills and other miscellaneous for payments. Ordering and returning goods and services demanded from customers returning expired products inventory adjustment on systems pricing the different products. Selling magazines newspapers kid’s magazines and all other kids related stuff. Maintain daily cash records prepare a receipt for daily bank records.
Ensuring high standards of customer services, providing travel documents information, reservation and e-ticketing over the phone and front desk and taking responsibilities of administration work as well updating flights information and fares comparisons.
Providing travel services over the phone and in person, i.e sale desk. outbound calls in case of delays or off loading for overbook flights. keeping regular check on the flight inventory at ED network.Some time worked as acting supervisor in the absence of shift supervisor. coordination with different departments regarding flights in case of delays / cancellations and passengers adjustment i.e operations, sales, system support over the phone and via email.