خلاصہ

CAREER ASPIRATION
Aspiring for a challenging position in the field of administration Management in a growth-oriented organization, where I can contribute and add values through my dedication, motivation, hard work and personal experience.

پراجیکٹس

Hammad Ali Zia

تجربہ

کمپنی کا لوگو
Customer Services Executive
Ufone GSM
مارچ ۲۰۲۰ - ستمبر ۲۰۲۰ | Islamabad, Pakistan

Inbound Call Center Activities resolving daily basis customer queries over the phone prioritizing a high level of customer services on the product also handling customer complaints.

کمپنی کا لوگو
Flight Enquiry Officer Supervisor.
Systems Ltd
مئی ۲۰۱۸ - دسمبر ۲۰۱۸ | Islamabad, Pakistan

Worked as a team leader in FIDS the services of flight enquiries/Announcement and telephone exchange is required to be provided on 24/7/365 basis. Entering and updating the flight information data on a continuous basis in the system for display and announcement purpose Customer services representative facilitating the customer about their queries. Maintaining daily log book of daily operations in FIDS. Daily attendance of the staff and weekly roster.

کمپنی کا لوگو
Branch Accountant
BRAC Pakistan
جنوری ۲۰۱٦ - اپریل ۲۰۱٦ | Rawalpindi, Pakistan

All Accounts And HR and Business Management Related Work Performed During Job.

کمپنی کا لوگو
Accounts Payable
Pearl Continental Hotel (PC)
اپریل ۲۰۱۵ - دسمبر ۲۰۱۵ | Murree, Pakistan

Maintaining Cash Requisition file, Cash Certificates files, Administrative files, HO Accounts Reconciliations files Circular files / Meeting Files Staff Release. final settlement, resignation files, staff Deployment, Transfer & joining file Approval file, audit files, Leave file, Assessment file, passbook reconciliation reports files, Monthly accounts files, Budgets file. Salary related file

کمپنی کا لوگو
Document Control Manager & Dispensing Optician Assistant
Adams Opticians
جولائی ۲۰۱۳ - فروری ۲۰۱۴ | West Yorkshire, United Kingdom

All administrative tasks used to be performed e.g. direct customer interaction about their optician’s appointments, maintaining patient records, filling and filing GOS forms, and making separate documentation for each and every patient, pricing different lenses according to the standard, and assistance to patients.

کمپنی کا لوگو
Supervisor.
Professional Experience – AZ News Agent (1 year)
فروری ۲۰۱۲ - فروری ۲۰۱۳ | Northamptonshire, United Kingdom

Handling daily basis customers on the till selling and refund goods and services cash and credit card selling different product and items sales & purchase using PayPal for utility bills and other miscellaneous for payments. Ordering and returning goods and services demanded from customers returning expired products inventory adjustment on systems pricing the different products. Selling magazines newspapers kid’s magazines and all other kids related stuff. Maintain daily cash records prepare a receipt for daily bank records.

کمپنی کا لوگو
Commercial. Sales & Marketing
Air Blue
اپریل ۲۰۰۸ - فروری ۲۰۱۱ | Islamabad, Pakistan

Ensuring high standards of customer services, providing travel documents information, reservation and e-ticketing over the phone and front desk and taking responsibilities of administration work as well updating flights information and fares comparisons.
Providing travel services over the phone and in person, i.e sale desk. outbound calls in case of delays or off loading for overbook flights. keeping regular check on the flight inventory at ED network.Some time worked as acting supervisor in the absence of shift supervisor. coordination with different departments regarding flights in case of delays / cancellations and passengers adjustment i.e operations, sales, system support over the phone and via email.

تعلیم

Anglia Ruskin University-Chelmsford & Cambridge (UK)
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA‎
Human Resource Management
2014
University of the Punjab
بیچلرز, , B.Com‎
فی صد 57%
2008
Abacus Intermediate College
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کمپیوٹر سائنس, I.C.S‎
mathematics, physics, computer science
فی صد 55%
2005
Abbottabad Board
میٹرک / او لیول, , Matric in Science‎
Biological Sciences
2002

پیشہ ورانہ مہارتیں

ابتدائی Architectual Patterns
متوسط Business Development Process
ماہر Computing Skills
ماہر Conservation Awareness
متوسط Customer Relationship Management
ماہر Customer Service Representatives
ماہر Good IT Knowledge
متوسط Inside Sales
متوسط Interviewing Skills
ماہر IT Products Knowledge
متوسط presenation skills
ابتدائی Project Management
ماہر Trace
ابتدائی Vendor Management Experience
ابتدائی Vendor Management Skills

زبانیں

ماہر انگریزی

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