Work on different assigned Tasks, individually or with team depending on Task.
Supervising and providing training on different aspects of work.
Developing and maintaining check points and checklists.
Follow quality standards and procedures to minimize errors and maximize
customer satisfaction.
Communicating with insurance to resolve any issue.
Comply with all HIPAA Privacy and Security Regulations to protect patients\'
medical records and information.
Train new employees on multiple medical insurance to obtain benefits and other
related work.
Perform quality for outgoing and incoming billing calls for accuracy.
Maintain quiz for employees every month for better understanding.
Establish efficient workflow processes, monitored daily productivity to improve
overall work.
Conduct training and mentor team members to promote productivity, accuracy
and commitment to friendly service

Obtained eligibility benefits and authorization on daily basis for designated
practices.
Maintained the Practice’s records.
Pulling out the reports and scheduled patient appointments.
Worked on different assigned Tasks, individually or with team depending on
Task.
Answered customer telephone calls promptly to avoid on-hold wait times
Quickly learned new skills and applied them to daily tasks, improving efficiency
and productivity.
Applied strong leadership skills to maintain team efficiency and organize
workflows to meet any daily demand.
Corresponded with clients through email, telephone or postal mail.
Efficiently collected payments and forwarded to concern person.
Handled payments via credit and debit cards and all sensitive information with
professionalism.